I can’t use the plugin

  • Hi!
    I am an administrator of the page, I have been using the plugin for several days. Today I have tried to enter to make changes to the plugin, but it does not allow me to enter. The message “Sorry, you do not have permissions to access this page” appears. I’ve tried deactivating and activating the plugin, but it doesn’t work. I don’t know what to do I can’t use it.

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter puntocomestudio

    (@puntocomestudio)

    hello??

    Plugin Author Vladimir Garagulya

    (@shinephp)

    Hi,

    What version of plugin is installed at the site (Pro or free one)?
    What exact link ended for you permissions error message from WordPress?

    Thread Starter puntocomestudio

    (@puntocomestudio)

    Hi,

    The version is the free one.
    This is the link that show me the error “https://intranet.cancoll.es/wp-admin/options-general.php?page=settings-user-role-editor.php”

    And the message: “Sorry, you do not have permissions to access this page”

    Plugin Author Vladimir Garagulya

    (@shinephp)

    1) If you as admin can open “Users->User Role Editor” re-check if role ‘administrator’ still has ‘ure_manage_options’ user capability.

    2) Try 2 places for this link: “Settings” link under the plugin row at the “Plugins” page and “Settings->User Role Editor” admin menu item.

    3) If you use “Admin Menu Editor” plugin or similar, test with such plugin deactivated.

    Thread Starter puntocomestudio

    (@puntocomestudio)

    I have the administrator role, but as I have told you, I cannot enter here Users->User Role Editor. I can not enter neither from wordpress menu (because it doesn’t appear), nor from plugin > user role > settings
    I’m not using the menu plugin you mention

    Plugin Author Vladimir Garagulya

    (@shinephp)

    Thanks for the information.

    The link ‘/wp-admin/options-general.php?page=settings-user-role-editor.php’ is related to the settings page, not the “User->User Role Editor” itself, which is protected by another – ‘ure_edit_roles’ capability.

    Unfortunately, I don’t see a reason of the issue to this point. If you wish to proceed investigate it, contact me directly at support [at-sign] role-editor.com

Viewing 6 replies - 1 through 6 (of 6 total)
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