I can’t upload media files into my new post.

Hi,

There could be multiple reasons behind it, so please try below options

1. Please edit or create user.ini at root level and paste below code
memory_limit = 2048M
max_execution_time = 1600
max_input_time = 160
post_max_size = 120M
max_input_vars = 2000
file_uploads = 4
max_file_uploads = 20
upload_max_filesize = 750M

2. If still problem does not fix , then edit wp-config.php file and add below code
define( ‘WP_MEMORY_LIMIT’, ‘2048M’ );

3. Sometime this happen due to image size to so please try to compress, you can try tinypng.com to compress images

4. If still you get the issue please check upload folder permission this should be 0755.

Please add your comment if any fix works for you.

Thank you for your prompt reply. However, I do not know where to start to perform either 1. or 2. Re 3., I compress all my jpegs using tinypng.com. Re 4. Where do I check the upload folder permission number?

Clearly, I need some help!

For 1,2 and 4 you need to access files using FTP or Cpanel file manager. there you will see folder and files like this

wp-content
wp-admin
wp-include
.htaccess
user.ini
wp-config.php

upload folder should be inside wp-content, so go to that and there should be some file permission option either infront of that or on right click.

Yes, I have checked FileZilla, and have found wp-content. On right click I can add another directory. What do I do then? I’m still stuck. (Thanks for your help so far.) By the way, the upload folder is 0755 (point 4.).

Sorry, I mean wp-content, then uploads, etc.

So it means your file permission is good. Now go to root level again look for user.ini and if you did not find then create new one and add above code. Please make sure after each change you keep checking if the issue is fixed or not.

Today, my son (administrator) performed each one of the tasks you suggested, but to no avail. The media files still do not load, and I get the same message “HTTP error”. What else can be done? Please help. Kind regards, Judy.

Thank you for your assistance. The problem has been resolved.

I really appreciate if you can just add your comments about solution, it will help others