I can′t update 5.7 to last version 5.14.2.1

  • Resolved Leonardo Grabow

    (@leon1980)


    2 years, 6 months ago

    Hi all!
    I have a The Event Calendar Free version 5.7.0 and i will go to update, said this error:

    Actualización fallida: No ha sido posible instalar la actualización debido a que no se han podido copiar algunos archivos. Normalmente esto es debido a permisos de archivo inconsistentes.

    The problem said with file .po.

    Please, any help?
    Thanks
    Leonardo Grabow

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Abz

    (@abzlevelup)

    Hello Leonard @leon1980,

    Thanks for reaching out to us. Sorry to hear that you are having this issue. Let me help you.

    I suspect there’s file permissions that were not set properly within the files. I would recommend reinstalling the plugin. Just to be safe, please do keep a working backup of your website, and I would suggest creating a staging site and test it out first before apply to your main website.

    See the article here:
    https://theeventscalendar.com/knowledgebase/k/creating-and-using-a-wordpress-staging-site/

    Let me know how it goes.

    Best,
    Abz

    Plugin Support Abz

    (@abzlevelup)

    Hey @leon1980, this thread has been inactive for a while, so we’re going to go ahead and mark it Resolved. Please feel free to open a new thread if any other questions come up, and we’d be happy to help.

    Cheers,
    Abz

Viewing 2 replies - 1 through 2 (of 2 total)
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