• Resolved Amy

    (@amykoko)


    please I need help with this. I have been moved twice while trying to report this issue– I can’t get past store details when setting up woo-commerce.

    I have tried :
    deactivating all plugins and
    I have also asked my hosting provider to increase my limit but that didn’t help either.

    Been trying to get this sorted for days its gotten frustrating.

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Hello,

    I can’t get past store details when setting up woo-commerce

    Are you receiving an error message at that point?

    You can run the following actions:

    You can temporarily switch your theme to Storefront, disable all plugins except WooCommerce, then try again.

    For more information please check out this documentation:
    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Let us know if this worked for you.

    Thread Starter Amy

    (@amykoko)

    Thanks for responding but it didn’t work.

    I had previously uninstalled all plugins after reading the knowledge base which didn’t work.

    now I have installed the storefront theme and deactivated plugins which also didn’t work.

    I had also contacted my hosting provider to increase my limit.

    That also didn’t work.

    Please I really hope someone can help me with this. it’s taking too long

    Hi @amykoko

    What exactly do you see when trying to complete the “Store Details” step? Do you get any error messages?
    Does the issue occur if you click Skip setup store details as well?

    Screenshot-164.png

    Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce → Status. Select Get system report and then Copy for support. Once you’ve done that, please paste it here in your response.

    Thanks

    Thread Starter Amy

    (@amykoko)

    i dont get any error codes.

    i dont get pass that page.

    when I click skip set it takes me back to the woo commerce homepage.

    this is the report:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://bigupsall.com
    Site address (URL): https://bigupsall.com
    WC Version: 6.6.1
    REST API Version: ? 6.6.1
    WC Blocks Version: ? 7.6.2
    Action Scheduler Version: ? 3.4.0
    Log Directory Writable: ?
    WP Version: 6.0
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.3.33
    PHP Post Max Size: 1 GB
    PHP Time Limit: 1500
    PHP Max Input Vars: 2000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 10.3.35-MariaDB-cll-lve
    Max Upload Size: 1 GB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.6.1
    WC Database Prefix: wpol_
    Total Database Size: 64.65MB
    Database Data Size: 59.97MB
    Database Index Size: 4.68MB
    wpol_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpol_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpol_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpol_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpol_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpol_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpol_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpol_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpol_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpol_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpol_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpol_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpol_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpol_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpol_actionscheduler_actions: Data: 0.59MB + Index: 0.28MB + Engine MyISAM
    wpol_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpol_actionscheduler_logs: Data: 0.36MB + Index: 0.28MB + Engine MyISAM
    wpol_adsw_activities: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpol_adsw_ali_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpol_adsw_comments_hash: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpol_adsw_search_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpol_adsw_task_upload_images: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpol_adsw_variations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpol_ads_activities: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpol_ads_ali_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpol_ads_apply: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpol_ads_attributes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpol_ads_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpol_ads_comments_hash: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpol_ads_orders_item: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpol_ads_products: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpol_ads_products_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpol_ads_search_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpol_ads_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpol_ads_shipping: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpol_ads_shipping_location: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpol_ads_task_upload_images: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpol_ads_variations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpol_ads_variations_map: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpol_aioseo_cache: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
    wpol_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpol_aioseo_posts: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wpol_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpol_comments: Data: 1.79MB + Index: 0.14MB + Engine MyISAM
    wpol_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpol_e_submissions: Data: 0.07MB + Index: 0.08MB + Engine MyISAM
    wpol_e_submissions_actions_log: Data: 0.03MB + Index: 0.05MB + Engine MyISAM
    wpol_e_submissions_values: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wpol_fc_campaigns: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wpol_fc_campaign_emails: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpol_fc_campaign_url_metrics: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_fc_funnels: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpol_fc_funnel_metrics: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_fc_funnel_sequences: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_fc_funnel_subscribers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_fc_lists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_fc_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_fc_sequence_tracker: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_fc_subscribers: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpol_fc_subscriber_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_fc_subscriber_notes: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_fc_subscriber_pivot: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_fc_tags: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_fc_url_stores: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_ff_scheduled_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_fluentform_entry_details: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_fluentform_forms: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wpol_fluentform_form_analytics: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_fluentform_form_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_fluentform_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_fluentform_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_fluentform_submission_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_frm_fields: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    wpol_frm_forms: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_frm_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_frm_item_metas: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_fsmpt_email_logs: Data: 3.95MB + Index: 0.02MB + Engine MyISAM
    wpol_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpol_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wpol_options: Data: 12.04MB + Index: 0.33MB + Engine MyISAM
    wpol_payment_discount: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpol_payment_transaction: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpol_postmeta: Data: 20.53MB + Index: 0.31MB + Engine MyISAM
    wpol_posts: Data: 3.82MB + Index: 0.11MB + Engine MyISAM
    wpol_rank_math_404_logs: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpol_rank_math_analytics_ga: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wpol_rank_math_analytics_gsc: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_rank_math_analytics_inspections: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wpol_rank_math_analytics_keyword_manager: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_rank_math_analytics_objects: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
    wpol_rank_math_internal_links: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
    wpol_rank_math_internal_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_rank_math_redirections: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_rank_math_redirections_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpol_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpol_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpol_term_relationships: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    wpol_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wpol_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpol_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wpol_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpol_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpol_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpol_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpol_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpol_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wpol_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wpol_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wpol_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpol_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpol_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wpol_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpol_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpol_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpol_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpol_wfblockediplog: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wpol_wfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_wfconfig: Data: 3.21MB + Index: 0.02MB + Engine MyISAM
    wpol_wfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_wffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_wffilemods: Data: 6.34MB + Index: 0.74MB + Engine MyISAM
    wpol_wfhits: Data: 0.61MB + Index: 0.07MB + Engine MyISAM
    wpol_wfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_wfissues: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
    wpol_wfknownfilelist: Data: 4.60MB + Index: 0.23MB + Engine MyISAM
    wpol_wflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_wflocs: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wpol_wflogins: Data: 0.25MB + Index: 0.06MB + Engine MyISAM
    wpol_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wpol_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wpol_wfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_wfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_wfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_wfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_wfstatus: Data: 0.13MB + Index: 0.06MB + Engine MyISAM
    wpol_wftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpol_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    attachment: 190
    customize_changeset: 12
    e-landing-page: 1
    elementor_library: 11
    frm_form_actions: 2
    frm_styles: 1
    mc4wp-form: 6
    nav_menu_item: 147
    oembed_cache: 1
    page: 36
    penci_slider: 3
    portfolio: 20
    post: 25
    product: 1
    revision: 721
    wpcf7_contact_form: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (35) ###
    
    AliDropship Woo Plugin: by Vitaly Kukin & Yaroslav Nevskiy & Pavel Shishkin & Denis Zharov – 1.6.46
    Classic Editor: by WordPress Contributors – 1.6.2
    Contact Form 7: by Takayuki Miyoshi – 5.6
    Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.2
    Elementor Pro: by Elementor.com – 2.10.3
    Elementor: by Elementor.com – 3.6.6
    Envato Market: by Envato – 2.0.7
    FluentCRM - Marketing Automation For WordPress: by Newsletter Team by Fluent CRM – 2.5.91
    FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.1.1
    FluentCRM Pro: by Fluent CRM – 2.5.91
    Fluent Forms: by Contact Form - WPManageNinja LLC – 4.3.8
    Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 7.6.0
    Insert Headers and Footers: by WPBeginner – 1.6.2
    Jetpack: by Automattic – 11.0
    HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 8.13.58
    LiteSpeed Cache: by LiteSpeed Technologies – 4.6
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.7
    Ocean Extra: by OceanWP – 2.0.2
    Facebook for WordPress: by Facebook – 3.0.6
    Penci Portfolio: by PenciDesign – 3.0
    Penci Recipe: by PenciDesign – 3.3
    Penci Review: by PenciDesign – 2.7
    Penci Shortcodes & Performance: by PenciDesign – 4.9
    Penci Soledad Demo Importer: by PenciDesign – 4.1
    Penci Slider: by PenciDesign – 1.1
    Penci Social Feed: by PenciDesign – 1.1
    PixelYourSite: by PixelYourSite – 9.1.1
    Rank Math SEO: by Rank Math – 1.0.91
    Vafpress Post Formats UI: by vafpress – 1.7
    WooCommerce PayPal Payments: by WooCommerce – 1.8.1
    WooCommerce: by Automattic – 6.6.1
    Wordfence Security: by Wordfence – 7.5.11
    WP Reset: by WebFactory Ltd – 1.95
    WP Rollback: by GiveWP.com – 1.7.1
    WPForms Lite: by WPForms – 1.7.5.1
    
    ### Inactive Plugins (5) ###
    
    Akismet Anti-Spam: by Automattic – 4.2.4
    Essential Addons for Elementor: by WPDeveloper – 5.1.5
    Hello Dolly: by Matt Mullenweg – 1.7.2
    Rank Math SEO PRO: by Rank Math – 2.14.0
    Smush: by WPMU DEV – 3.10.2
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: ?
    
    ### WC Pages ###
    
    Shop base: #2935 - /shop/
    Cart: #2936 - /cart/
    Checkout: #2937 - /checkout/
    My account: #2938 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: soledad
    Version: 8.2.0
    Author URL: https://pencidesign.net/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: soledad/woocommerce/archive-product.php
    soledad/woocommerce/cart/cross-sells.php
    soledad/woocommerce/cart/mini-cart.php
    soledad/woocommerce/checkout/form-checkout.php
    soledad/woocommerce/content-product-cat.php
    soledad/woocommerce/content-product.php
    soledad/woocommerce/content-single-product.php
    soledad/woocommerce/global/quantity-input.php
    soledad/woocommerce/loop/loop-start.php
    soledad/woocommerce/loop/pagination.php
    soledad/woocommerce/loop/sale-flash.php
    soledad/woocommerce/single-product/meta.php
    soledad/woocommerce/single-product/product-image.php
    soledad/woocommerce/single-product/related.php
    soledad/woocommerce/single-product/sale-flash.php
    soledad/woocommerce/single-product/tabs/tabs.php
    soledad/woocommerce/single-product/up-sells.php
    soledad/woocommerce/single-product-reviews.php
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ?
    Shop country code: NG
    WooCommerce currency supported: ?
    PayPal card processing available in country: –
    Pay Later messaging available in country: –
    Webhook status: –
    Vault enabled: ?
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    wc-pay-subscriptions-page
    
    Disabled Features: minified-js
    settings
    
    Daily Cron: ? Next scheduled: 2022-07-01 16:55:37 +00:00
    Options: ?
    Notes: 44
    Onboarding: skipped
    
    ### Action Scheduler ###
    
    Complete: 2,075
    Oldest: 2022-06-10 13:22:33 +0000
    Newest: 2022-06-30 20:29:03 +0000
    
    Pending: 7
    Oldest: 2022-07-01 16:17:57 +0000
    Newest: 2022-07-08 04:43:55 +0000
    
    ### Status report information ###
    
    Generated at: 2022-06-30 21:42:59 +00:00
    

    Thank you for sharing the System Status.

    As per our server recommendations, WooCommerce requires PHP 7.4 or above to run smoothly. Please ask your hosting service to update your PHP version to at least 7.4.

    If the issue persists after that, kindly provide:

    Error Log: A copy of any fatal error logs:
    * Go to WooCommerce → Status → Logs
    * Look for a log from the drop-down labeled fatal-errors.log
    * Click View
    * Paste here in your response if any records are found`

    A screenshot of what’s being displayed in the Console tab of your Browser Developer Tools when you try to get past the Store Details.
    Here is a guide on how to open the devtools on different browsers:
    https://developer.mozilla.org/en-US/docs/Learn/Common_questions/What_are_browser_developer_tools#how_to_open_the_devtools_in_your_browser

    Thread Starter Amy

    (@amykoko)

    hi, this is a copy of the codes from the fatal error log.

    2022-06-10T14:38:04+00:00 CRITICAL Uncaught Error: Class 'Elementor\Scheme_Color' not found in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php:106
    Stack trace:
    #0 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): PenciSoledadElementor\Modules\PenciTextBlock\Widgets\PenciTextBlock->_register_controls()
    #1 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls()
    #2 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack()
    #3 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(300): Elementor\Widget_Base->get_stack()
    #4 /home/bigunrdn/public_html/wp-content/plugins/elementor/core/files/css/global-css.php(120): Elementor\Controls_Stack->get_controls()
    #5 /home/bigunrdn/public_html/wp-content/plugins/elementor/core/files/css/global-css.php(66): E in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php on line 106
    
    2022-06-10T14:38:06+00:00 CRITICAL Uncaught Error: Class 'Elementor\Scheme_Color' not found in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php:106
    Stack trace:
    #0 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): PenciSoledadElementor\Modules\PenciTextBlock\Widgets\PenciTextBlock->_register_controls()
    #1 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls()
    #2 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack()
    #3 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(300): Elementor\Widget_Base->get_stack()
    #4 /home/bigunrdn/public_html/wp-content/plugins/elementor/core/files/css/global-css.php(120): Elementor\Controls_Stack->get_controls()
    #5 /home/bigunrdn/public_html/wp-content/plugins/elementor/core/files/css/global-css.php(66): E in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php on line 106
    
    2022-06-10T14:39:50+00:00 CRITICAL Uncaught Error: Class 'Elementor\Scheme_Color' not found in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php:106
    Stack trace:
    #0 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): PenciSoledadElementor\Modules\PenciTextBlock\Widgets\PenciTextBlock->_register_controls()
    #1 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls()
    #2 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack()
    #3 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(300): Elementor\Widget_Base->get_stack()
    #4 /home/bigunrdn/public_html/wp-content/plugins/elementor/core/files/css/global-css.php(120): Elementor\Controls_Stack->get_controls()
    #5 /home/bigunrdn/public_html/wp-content/plugins/elementor/core/files/css/global-css.php(66): E in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php on line 106
    
    2022-06-10T16:31:47+00:00 CRITICAL Uncaught Error: Class 'Elementor\Scheme_Color' not found in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php:106
    Stack trace:
    #0 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): PenciSoledadElementor\Modules\PenciTextBlock\Widgets\PenciTextBlock->_register_controls()
    #1 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls()
    #2 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack()
    #3 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(300): Elementor\Widget_Base->get_stack()
    #4 /home/bigunrdn/public_html/wp-content/plugins/elementor/core/files/css/global-css.php(120): Elementor\Controls_Stack->get_controls()
    #5 /home/bigunrdn/public_html/wp-content/plugins/elementor/core/files/css/global-css.php(66): E in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php on line 106
    
    2022-06-10T20:03:27+00:00 CRITICAL Uncaught Error: Class 'Elementor\Scheme_Color' not found in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php:106
    Stack trace:
    #0 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): PenciSoledadElementor\Modules\PenciTextBlock\Widgets\PenciTextBlock->_register_controls()
    #1 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls()
    #2 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack()
    #3 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/managers/widgets.php(336): Elementor\Widget_Base->get_stack(false)
    #4 [internal function]: Elementor\Widgets_Manager->ajax_get_widget_types_controls_config(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
    #5 /home/bigunrdn/public_html/wp-content/plugins/elementor/core/common/modules/aja in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php on line 106
    
    2022-06-10T20:04:06+00:00 CRITICAL Uncaught Error: Class 'Elementor\Scheme_Color' not found in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php:106
    Stack trace:
    #0 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): PenciSoledadElementor\Modules\PenciTextBlock\Widgets\PenciTextBlock->_register_controls()
    #1 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls()
    #2 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack()
    #3 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/managers/widgets.php(336): Elementor\Widget_Base->get_stack(false)
    #4 [internal function]: Elementor\Widgets_Manager->ajax_get_widget_types_controls_config(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
    #5 /home/bigunrdn/public_html/wp-content/plugins/elementor/core/common/modules/aja in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php on line 106
    
    2022-06-10T20:07:49+00:00 CRITICAL Uncaught Error: Class 'Elementor\Scheme_Color' not found in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php:106
    Stack trace:
    #0 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): PenciSoledadElementor\Modules\PenciTextBlock\Widgets\PenciTextBlock->_register_controls()
    #1 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls()
    #2 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack()
    #3 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/managers/widgets.php(336): Elementor\Widget_Base->get_stack(false)
    #4 [internal function]: Elementor\Widgets_Manager->ajax_get_widget_types_controls_config(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
    #5 /home/bigunrdn/public_html/wp-content/plugins/elementor/core/common/modules/aja in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php on line 106
    
    2022-06-10T20:08:47+00:00 CRITICAL Uncaught Error: Class 'Elementor\Scheme_Color' not found in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php:106
    Stack trace:
    #0 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): PenciSoledadElementor\Modules\PenciTextBlock\Widgets\PenciTextBlock->_register_controls()
    #1 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls()
    #2 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack()
    #3 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/managers/widgets.php(336): Elementor\Widget_Base->get_stack(false)
    #4 [internal function]: Elementor\Widgets_Manager->ajax_get_widget_types_controls_config(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
    #5 /home/bigunrdn/public_html/wp-content/plugins/elementor/core/common/modules/aja in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php on line 106
    
    2022-06-10T20:11:46+00:00 CRITICAL Uncaught Error: Class 'Elementor\Scheme_Color' not found in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php:106
    Stack trace:
    #0 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): PenciSoledadElementor\Modules\PenciTextBlock\Widgets\PenciTextBlock->_register_controls()
    #1 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls()
    #2 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack()
    #3 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/managers/widgets.php(336): Elementor\Widget_Base->get_stack(false)
    #4 [internal function]: Elementor\Widgets_Manager->ajax_get_widget_types_controls_config(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
    #5 /home/bigunrdn/public_html/wp-content/plugins/elementor/core/common/modules/aja in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php on line 106
    
    2022-06-10T20:12:09+00:00 CRITICAL Uncaught Error: Class 'Elementor\Scheme_Color' not found in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php:106
    Stack trace:
    #0 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): PenciSoledadElementor\Modules\PenciTextBlock\Widgets\PenciTextBlock->_register_controls()
    #1 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls()
    #2 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack()
    #3 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/managers/widgets.php(336): Elementor\Widget_Base->get_stack(false)
    #4 [internal function]: Elementor\Widgets_Manager->ajax_get_widget_types_controls_config(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
    #5 /home/bigunrdn/public_html/wp-content/plugins/elementor/core/common/modules/aja in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php on line 106
    
    2022-06-10T20:13:28+00:00 CRITICAL Uncaught Error: Class 'Elementor\Scheme_Color' not found in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php:106
    Stack trace:
    #0 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): PenciSoledadElementor\Modules\PenciTextBlock\Widgets\PenciTextBlock->_register_controls()
    #1 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls()
    #2 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack()
    #3 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/managers/widgets.php(336): Elementor\Widget_Base->get_stack(false)
    #4 [internal function]: Elementor\Widgets_Manager->ajax_get_widget_types_controls_config(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
    #5 /home/bigunrdn/public_html/wp-content/plugins/elementor/core/common/modules/aja in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php on line 106
    
    2022-06-10T20:14:20+00:00 CRITICAL Uncaught Error: Class 'Elementor\Scheme_Color' not found in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php:106
    Stack trace:
    #0 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): PenciSoledadElementor\Modules\PenciTextBlock\Widgets\PenciTextBlock->_register_controls()
    #1 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls()
    #2 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack()
    #3 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/managers/widgets.php(336): Elementor\Widget_Base->get_stack(false)
    #4 [internal function]: Elementor\Widgets_Manager->ajax_get_widget_types_controls_config(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
    #5 /home/bigunrdn/public_html/wp-content/plugins/elementor/core/common/modules/aja in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php on line 106
    
    2022-06-10T20:14:31+00:00 CRITICAL Uncaught Error: Class 'Elementor\Scheme_Color' not found in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php:106
    Stack trace:
    #0 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): PenciSoledadElementor\Modules\PenciTextBlock\Widgets\PenciTextBlock->_register_controls()
    #1 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls()
    #2 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack()
    #3 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/managers/widgets.php(336): Elementor\Widget_Base->get_stack(false)
    #4 [internal function]: Elementor\Widgets_Manager->ajax_get_widget_types_controls_config(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
    #5 /home/bigunrdn/public_html/wp-content/plugins/elementor/core/common/modules/aja in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php on line 106
    
    2022-06-10T20:14:52+00:00 CRITICAL Uncaught Error: Class 'Elementor\Scheme_Color' not found in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php:106
    Stack trace:
    #0 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): PenciSoledadElementor\Modules\PenciTextBlock\Widgets\PenciTextBlock->_register_controls()
    #1 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls()
    #2 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack()
    #3 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/managers/widgets.php(336): Elementor\Widget_Base->get_stack(false)
    #4 [internal function]: Elementor\Widgets_Manager->ajax_get_widget_types_controls_config(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
    #5 /home/bigunrdn/public_html/wp-content/plugins/elementor/core/common/modules/aja in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php on line 106
    
    2022-06-10T20:15:14+00:00 CRITICAL Uncaught Error: Class 'Elementor\Scheme_Color' not found in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php:106
    Stack trace:
    #0 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): PenciSoledadElementor\Modules\PenciTextBlock\Widgets\PenciTextBlock->_register_controls()
    #1 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls()
    #2 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack()
    #3 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/managers/widgets.php(336): Elementor\Widget_Base->get_stack(false)
    #4 [internal function]: Elementor\Widgets_Manager->ajax_get_widget_types_controls_config(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
    #5 /home/bigunrdn/public_html/wp-content/plugins/elementor/core/common/modules/aja in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php on line 106
    
    2022-06-10T20:15:28+00:00 CRITICAL Uncaught Error: Class 'Elementor\Scheme_Color' not found in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php:106
    Stack trace:
    #0 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): PenciSoledadElementor\Modules\PenciTextBlock\Widgets\PenciTextBlock->_register_controls()
    #1 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls()
    #2 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack()
    #3 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/managers/widgets.php(336): Elementor\Widget_Base->get_stack(false)
    #4 [internal function]: Elementor\Widgets_Manager->ajax_get_widget_types_controls_config(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
    #5 /home/bigunrdn/public_html/wp-content/plugins/elementor/core/common/modules/aja in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php on line 106
    
    2022-06-10T20:16:29+00:00 CRITICAL Uncaught Error: Class 'Elementor\Scheme_Color' not found in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php:106
    Stack trace:
    #0 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): PenciSoledadElementor\Modules\PenciTextBlock\Widgets\PenciTextBlock->_register_controls()
    #1 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls()
    #2 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack()
    #3 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/managers/widgets.php(336): Elementor\Widget_Base->get_stack(false)
    #4 [internal function]: Elementor\Widgets_Manager->ajax_get_widget_types_controls_config(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
    #5 /home/bigunrdn/public_html/wp-content/plugins/elementor/core/common/modules/aja in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php on line 106
    
    2022-06-10T20:18:06+00:00 CRITICAL Uncaught Error: Class 'Elementor\Scheme_Color' not found in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php:106
    Stack trace:
    #0 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): PenciSoledadElementor\Modules\PenciTextBlock\Widgets\PenciTextBlock->_register_controls()
    #1 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls()
    #2 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack()
    #3 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/managers/widgets.php(336): Elementor\Widget_Base->get_stack(false)
    #4 [internal function]: Elementor\Widgets_Manager->ajax_get_widget_types_controls_config(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
    #5 /home/bigunrdn/public_html/wp-content/plugins/elementor/core/common/modules/aja in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php on line 106
    
    2022-06-10T20:20:40+00:00 CRITICAL Uncaught Error: Class 'Elementor\Scheme_Color' not found in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php:106
    Stack trace:
    #0 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): PenciSoledadElementor\Modules\PenciTextBlock\Widgets\PenciTextBlock->_register_controls()
    #1 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls()
    #2 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack()
    #3 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(300): Elementor\Widget_Base->get_stack()
    #4 /home/bigunrdn/public_html/wp-content/plugins/elementor/core/files/css/global-css.php(120): Elementor\Controls_Stack->get_controls()
    #5 /home/bigunrdn/public_html/wp-content/plugins/elementor/core/files/css/global-css.php(66): E in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php on line 106
    
    2022-06-10T20:21:08+00:00 CRITICAL Uncaught Error: Class 'Elementor\Scheme_Color' not found in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php:106
    Stack trace:
    #0 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): PenciSoledadElementor\Modules\PenciTextBlock\Widgets\PenciTextBlock->_register_controls()
    #1 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls()
    #2 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack()
    #3 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(300): Elementor\Widget_Base->get_stack()
    #4 /home/bigunrdn/public_html/wp-content/plugins/elementor/core/files/css/global-css.php(120): Elementor\Controls_Stack->get_controls()
    #5 /home/bigunrdn/public_html/wp-content/plugins/elementor/core/files/css/global-css.php(66): E in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php on line 106
    
    2022-06-10T20:25:43+00:00 CRITICAL Uncaught Error: Class 'Elementor\Scheme_Color' not found in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php:106
    Stack trace:
    #0 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): PenciSoledadElementor\Modules\PenciTextBlock\Widgets\PenciTextBlock->_register_controls()
    #1 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls()
    #2 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack()
    #3 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/managers/widgets.php(336): Elementor\Widget_Base->get_stack(false)
    #4 [internal function]: Elementor\Widgets_Manager->ajax_get_widget_types_controls_config(Array, Object(Elementor\Core\Common\Modules\Ajax\Module))
    #5 /home/bigunrdn/public_html/wp-content/plugins/elementor/core/common/modules/aja in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php on line 106
    
    2022-06-10T20:30:47+00:00 CRITICAL Uncaught Error: Class 'Elementor\Scheme_Color' not found in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php:106
    Stack trace:
    #0 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): PenciSoledadElementor\Modules\PenciTextBlock\Widgets\PenciTextBlock->_register_controls()
    #1 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls()
    #2 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack()
    #3 /home/bigunrdn/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(300): Elementor\Widget_Base->get_stack()
    #4 /home/bigunrdn/public_html/wp-content/plugins/elementor/core/files/css/global-css.php(120): Elementor\Controls_Stack->get_controls()
    #5 /home/bigunrdn/public_html/wp-content/plugins/elementor/core/files/css/global-css.php(66): E in /home/bigunrdn/public_html/wp-content/themes/soledad/inc/elementor/modules/penci-text-block/widgets/penci-text-block.php on line 106
    Thread Starter Amy

    (@amykoko)

    I updated to PHP 7.4 and its still the same

    Thread Starter Amy

    (@amykoko)

    I was able to get a screenshot with the developer tool but I cant see any option to attach a file or share a screenshot here.

    • This reply was modified 2 years, 8 months ago by Amy.

    Hello @amykoko

    hi, this is a copy of the codes from the fatal error log

    Did you receive this error log before or after updating to PHP 7.4?

    I was able to get a screenshot with the developer tool but I cant see any option to attach a file or share a screenshot here.

    You can try https://snipboard.io or https://skitch.com/. You can also share the direct link to the image as a response to this topic.

    Once we have more information, we’ll be able to assist you further.

    Thread Starter Amy

    (@amykoko)

    thank you I was able to get the screenshot. I received the error log after updating to 7.4..

    This is the direct link to the screenshot below:

    https://snipboard.io/EeHpUi.jpg

    Hi @amykoko

    Thank you for the update. The critical errors come from your Elementor plugin, but they seem to have ceased on June, 10th.

    This is the direct link to the screenshot below:
    https://snipboard.io/EeHpUi.jpg

    Please note that we need information specifically from the Console tab of the Developer Tools. Could you send us another screenshot after selecting that tab?

    Screenshot-192.png

    Additionally, could you let us know if any of the direct links below work?

    * https://bigupsall.com/wp-admin/admin.php?page=wc-admin&path=%2Fsetup-wizard&step=industry (second step of the setup wizard)
    * https://bigupsall.com/wp-admin/admin.php?page=wc-admin&path=%2Fsetup-wizard&step=product-types (third step of the setup wizard)

    Thanks

    Thread Starter Amy

    (@amykoko)

    Hi @hegenberg ,

    Both links you sent work…. can I use either to finish the process.

    I really appreciate your help.

    Meanwhile here is the screenshot of the console tab.

    https://snipboard.io/FrCtp8.jpg

    Hi there!

    Thank you for sending the screenshot.

    The second to last warning (403 error) is most likely to be the culprit. This error means that the server forbid access to a resource. I recommend reaching out to your hosting service, so they can run some diagnostics on the server side to find what may be causing the issue.

    That said, you can go ahead and try to finish the setup starting from the second step’s link.
    As for the first step, you can find the same settings at WooCommerce → Settings → General.

    Best

Viewing 13 replies - 1 through 13 (of 13 total)
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