i cant see the ups shipping method in cart and checkout page

Hi,

In this case please:

1. Check the API status and make sure that you are connected: https://wpdesk.me/po/43wtz3fu5c9h.png

2. Make sure that UPS account currency matches the shop’s currency. They should be the same.

3. Make sure that you have weight set on your WooCommerce products. Plugin uses weight to calculate the shipping rate.

4. Check you shop’s address and the shipping receiver’s address. Make sure that selected UPS services are available for these zipcodes. You can check the availability of the services on the UPS site: https://wwwapps.ups.com/ctc/request

1. Check the API status and make sure that you are connected: https://wpdesk.me/po/43wtz3fu5c9h.png

comment: i have check and its display status ok same like your url

2. Make sure that UPS account currency matches the shop’s currency. They should be the same.

comment: yes i can see setting in ups account for currency as per my shop so can you please give me link where i can see the ups currency

3. Make sure that you have weight set on your WooCommerce products. Plugin uses weight to calculate the shipping rate.

Comment: i have added one product weight is 10 after i have test this product from add to cart but still its not display

4. Check you shop’s address and the shipping receiver’s address. Make sure that selected UPS services are available for these zipcodes. You can check the availability of the services on the UPS site: https://wwwapps.ups.com/ctc/request

i will share with you my shop address details
address: P O BOX 23563 (KINGSESSING STATION)
city: Philadelphia
country/ state : inited states (us) (pennsylvania)
post code = 19142

Hello @ashokpatel1,

Apologies for the delay in response.
Could you please let me know do you still experience a problem with that?

Best regards,
Marta

I have exactly the same problem as described here.
All requirements have been met :
* API status : OK / Connected
* WebShop currency = UPS account currency
* Weight of Product in Cart : 1 Kg
* Shop address / Customer address : UPS services are available in this region/area

We are migrating from another UPS shipping plugin to your plugin (if it works).
The other UPS plugin is deactivated while testing, so no interference with yours.
Other shipping options are being displayed correctly during checkout (like mail service, DHL, …), but not yours.

Please help.

Hi @pmstudio1

Have you enabled the debug mode in the WooCommerce > Settings > Shipping > UPS?

https://wpdesk.me/ls/EkQ9LZEJAD.png

If so, could you please paste the error messages, API requests/responses here, so we can take a look what’s wrong?

Kind regards,

Hi,

Debug mode is enabled, but I don’t see any error message.

Best regards
Dirk

@pmstudio1

If the debug mode is enabled and it’s not returning any errors I am afraid your case will need some deeper analysis to be solved. Please drop us a line at https://www.wpdesk.net/get-support/. We’ll try to figure out then what’s wrong.

Kind regards,

As we haven’t got any replies, I’m marking this topic as resolved for now.