I can’t save (.htaccess rules) plugin settings.

  • Resolved Jennifer

    (@akpae5)


    8 months, 3 weeks ago

    Hello, I encountered some issues enabling features which is in (“.htaccess rules” “subtab”) if I clicked to enable all the features which is in this section it will redirected me to (404 error page not found) I tried to enable it over twenty times the issues still persists, I then deactivated all plugins and remain all in one security only and tried the settings again but no changes, I switched back to default theme twenty twenty one and tried the settings again but nothing changed at all, I then install all in one security in another website with different domain name and tried the settings again but it still keep redirected me to (404 error page not found) I need help to resolve these issues please. all my plugins and theme is still deactivated till now I’m waiting for the next plugin update. I may likely to get this plugin premium version but as it act like these you guys should try resolve these please. this is the section that has issues. screenshot.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support hjogiupdraftplus

    (@hjogiupdraftplus)

    Hi @akpae5,

    I will create internal ticket for this issue. can you please provide more details for this?

    Which WordPress version do you use Which Browser / OS / Web server / PHP version / Hosting do you use?

    WP Security > Settings > General settings enable Debug settings Does it have any issue related to htaccess read /write in Debug logs WP security > Dashboard > Debug logs?

    Can you share the exported settings from WP Security > Settings > Import / Export using https://pastebin.com/ burn after read option.

    Regards

    Thread Starter Jennifer

    (@akpae5)

    hello, thank you for your responses, I’m using WordPress version: 6.5.5

    I’m using Google chrome browser. I have checked the plugin Debug logs but it said (no items found). All the plugin settings where enabled before including the section that has issues now, there was a plugins conflict on my website I deactivated all plugins, during the plugin deactivations all wp security settings where disabled now that I wanted to enable them back I encountered this issues.

    Plugin Support hjogiupdraftplus

    (@hjogiupdraftplus)

    Hi @akpae5,

    Do you have the website as a subdomain and does the main site have AIOS installed?

    Which Hosting / Web server do you use can you please answer that?

    Regards

    Thread Starter Jennifer

    (@akpae5)

    hello hjogiupdraftplus thank you for your responses,

    No, I’m not using subdomain I’m using original domain name but hosted on shared web hosting service.

    php version: 8.2.20

    Web server: Apache

    these section was enabled before but I just wondering as it happened this way after I disable the plugin features and enabled them back due to plugins conflict.

    Plugin Support hjogiupdraftplus

    (@hjogiupdraftplus)

    Hi @akpae5

    Ok, let me know which hosting provider you use it will be good.

    Try disabling other plugins and cross-check If it is not the conflict with another plugin ( cache etc plugin )

    Regards

    Plugin Support hjogiupdraftplus

    (@hjogiupdraftplus)

    Hi @akpae5,

    We tried but seems can not replicate this issue strange.

    Regards

Viewing 6 replies - 1 through 6 (of 6 total)
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