I can’t log in into my admin dashboard

Have you tried disabling any plug-ins? That’s the first thing I’d try.

But also, when you say “it takes me to a page that doesn’t have an admin dashboard,” what is on the page you get taken to?

And, in your profile, have you checked the box “Show Toolbar when viewing site”? If you are getting taken to a page that’s not the admin dashboard and you don’t have that box checked then you would not see the admin menu at the top of the page.

Hello there!

Thank you for your reply! First, how can I disable the plug-ins? ??

What I see when I log in and it does accept my info is a page that has a bar menu the left: Showcase, Themes, Plugins, Mobile, Support, Get Involved, About, Blog and Hosting. What I don’t know how to do is where to find that box you mention! I must be close but can’t see it ??

Since you don’t access to the dashboard, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

To disable plug-ins click on where it says “plugins” on the menu and then you should see a list of plug-ins. Note which are enabled and which are disabled (the enabled plugins should have a light blue background and should have a “deactivate” link below them) so you can restore things to where they are now once you’ve done some troubleshooting. Now, for all the plugins that are enabled, click the deactivate link and wait for each to be deactivated. Now log out and log back in and see what you see.

It sounds to me like maybe there’s a plug-in installed on your site that is changing what you see when you log in. I’ve designed a site like that, where certain types of users got shown a custom page when they log in. Disabling plug-ins should turn this off by may also affect things you want the site to do and show.

It is also possible that this is tied to the theme so you could try switching to a default theme like “Twenty Nineteen.” You would do this by clicking on “themes” on the menu and selecting the theme you want to user. Again, note which theme is currently active before switching to another theme so you can restore things to where they are now when you are done trouble-shooting.

Hello there,

First of all, thank you for your patience. I tried a few things you mentioned however, I believe that the main problem is that the website that I’m supposed to have access to (https://grupoestudiopirateria.org) because the person who created it gave me admin access doesn’t appear in my profile or dashboard. How do I log in as an admin to edit the webpage and work as a team on it? Thank you! ??