Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Yani

    (@yaniiliev)

    The easiest way to figure out the problem is to request error logs from your hosting provider for your website, then examine them around the time when you tried to upload the file.
    You will see what limit you have encountered and increasing it will solve the issue.

    The settings in PHP that you likely need to adjust are:

    • upload_max_filesize – set this to a value > than your backup
    • post_max_size – set this to a value > than your backup
    • memory_limit – set this to a value > than your backup
    • max_execution_time – set this to 0 (infinite)

    Also, please read these two guides:

    Thread Starter avasquezVE

    (@avasquezve)

    Hello Yani, thank you for your fast response:

    All the variables in PHP are setting > than my backup, my hosting is banahosting.

    What other steps i can to do?

    Plugin Author Yani

    (@yaniiliev)

    There is nothing else that needs to be adjusted. If you have a security plugin, try to disable it. Otherwise, you will need help from your hosting provider.

    Thread Starter avasquezVE

    (@avasquezve)

    It’s a clean wordpress installation, only I have these plugins:

    https://prnt.sc/12n3idb

    What can I to say to my hosting provider about this error?

    Plugin Author Yani

    (@yaniiliev)

    You can tell them that when you try to upload a file, the file stops at 0.13%

Viewing 5 replies - 1 through 5 (of 5 total)
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