I can’t fix “google_api_connection_fail”

  • Resolved textbookcenter

    (@textbookcenter)


    3 years, 4 months ago

    My Google Sitekit doesn’t work

    Your site may not be ready for Site Kit
    Looks like your site is having a technical issue with requesting data from Google services.
    To get more help, ask a question on our support forum and include the text of the original error message:
    google_api_connection_fail

    And I can’t fix it by using guild.
    I don’t know what to do now.

    Can anyone help me, please Thanks.

Viewing 4 replies - 16 through 19 (of 19 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Many thanks for providing an update. That error code indeed indicates a hosting related issue. Unfortunately there is little we can do with this on the plugin side. You can check with your hosting provider that your php.ini file is correctly setup, with the curl.cainfo location correct defined.

    You may also try to switch to a different PHP version, as per one user who encountered the same issue.

    Please check the above with your host and let me know once corrected.

    Thread Starter textbookcenter

    (@textbookcenter)

    Hello
    I tried it and still gives me an error.

    Plugin Support James Osborne

    (@jamesosborne)

    Thanks for the update. When you mentioned you tried did you correct your curl.cainfo reference? Unfortunately you’ll need to check this with your hosting provider to ensure the configuration is correct. There is nothing we can do on the plugin side to correct any cURL related errors.

    Plugin Support Bethany Chobanian Lang

    (@mxbclang)

    @textbookcenter As we haven’t received a response, I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist. Thank you!

Viewing 4 replies - 16 through 19 (of 19 total)
  • The topic ‘I can’t fix “google_api_connection_fail”’ is closed to new replies.