I can’t finish the set up

  • Resolved lemiucide

    (@lemiucide)


    7 months, 2 weeks ago

    I can’t seem to finish the setup. The plugin worked before. Contact details look fine. first 2 steps work. But everytime when i want to connect to the merchant it doesnt work.

    I click the correct merchant center, click connect. But it seems to be stuck in a loop. Please help. Thank you!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi @lemiucide,

    Thank you for providing the additional information. I understand you’re experiencing a loop when trying to connect, let’s troubleshoot this step by step. Please ensure that your WooCommerce Admin is enabled, as it’s required for the Google Listings & Ads plugin to function properly and you have the latest version of WooCommerce and the Google Listings & Ads plugin installed. If you’ve confirmed the above and the issue persists, here are a few more steps to try:

    1. Check for Plugin Conflicts: Sometimes, other plugins can interfere with the connection process. Try deactivating all other plugins except for WooCommerce and Google Listings & Ads, then attempt to connect again.
    2. Verify Admin Email: Ensure that the admin email address for your WooCommerce account matches the one you use for your WordPress account. This is necessary for the connection to Google.

    If these steps do not resolve the issue, it would be very helpful to review your WooCommerce System Status Report. Please share with us System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support. You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    We’re waiting for your reply and looking forward to helping you further.

Viewing 1 replies (of 1 total)
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