I can't find the video tutorials even with the shortlink

Thanks for catching that. After investigating, I created that problem when I added the fix for database customdata not showing up in recurring tables.

So, you can manually download the plugin and reinstall, or manually download and replace wp-content/plugins/file-away/lib/inc/inc.file-array.php with the new one from the fresh download.

Or you can open up that same file and edit line 13:

change: $dir = trim($dir, '/');
to: $dir = rtrim($dir, '/');

I am so sorry. I am fairly new and I am nervous to open up files to change them in coding, in part because I have no clue where to find the files that you suggest changing. Otherwise, if I uninstall the plugin, will I loose my current configuration? I have pages built already

I took the chance and realized that the shortcode is already in the webpage so it is all worked out. the tutorials are. there again. Thanks

Glad to hear. No, reinstalling does not cause you to lose your settings, unless you have it set to delete settings on uninstall, which you have to manually choose to do. For future reference.

I’m still having trouble with the tutorials. (I’d very much like to watch them.)

I first edited the file as you specified and then downloaded and installed the plugin manually. Although there is now a blank area on my page where the tutorials should be, they are not loading.

Here’s the page content:
[fileaway_tutorials]
and URL:
https://sandbox.glulife.net/file-away

Any thoughts, suggestions?
Thanks.

Well the tutorials are working fine on my end. I don’t have to time to look at your specific issue at the moment, but in the meantime, you can just go here:

https://www.youtube.com/channel/UC7g-M7AznMBzJSWX7fCgPsA/videos

That’ll do for starters.
Thanks.