I Can’t export CSV

  • Resolved cocolizo74

    (@cocolizo74)


    11 months ago

    Hi,

    I installed the plugin, but when I tried to export (I pressed the “Export Now” button) it showed me the message “A critical error has occurred on this website. Please check your site administrator’s email for instructions.”
    What could be the problem? Could it be permissions to some folder?

    thanks for your support

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Atlas_Gondal

    (@atlas_gondal)

    Hi @cocolizo74,

    Sorry to hear that but don’t worry, I am here to help.

    There could be multiple reasons and it’s hard to say anything for sure without checking the error logs, but the three most common issues are:

    • uploads folder permissions
    • large number of urls (this can be verified by importing within dashboard, if it is successful then we are good on this)
    • compatibility issue, either with server or wordpress environment

    Please follow this official guide to verify the permissions and if it still did not work then try deactivating all other plugins temporarily, if possible. And you can also try to increase memory limit.

    If none of this worked for you then please share error log with me and I will be happy to further dive into this.

    Hope it helps.

    Thanks

    Plugin Author Atlas_Gondal

    (@atlas_gondal)

    Hi @cocolizo74, it’s been more than a month and I haven’t heard back from you. I hope you managed to solve this or found another solution so I am closing this ticket. If you need any further assistance, please don’t hesitate to write back or start new one. Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
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