I cant edit any of my boxes…

@ecorvo I really need your support. I am so frustated about the fail in my visual slide box builder- master.

• This reply was modified 7 years, 10 months ago by dianaugalde.

Hey,

Sorry about the delay. That is a strange behavior. I would love to help you, can we start by you providing me temp access to your environment so I can get to the root of the problem. Email me directly at [email protected] and we can take it from there.

Thanks!

@ecorvo ok, I will send you a password.
Do you need a specific kind of usuario? or like editor is ok?

@ecorvo your acces is ready as an editor.
I hope that you can realize what is happen!

Diana

OK I found the issue but in order to solve it I need my temp user to have more privilege as to update the plugin file.

@ecorvo Done! I gave you access like administrator

Done check it out!

@ecorvo thanks for your support but nop! Is no working yet!
what is happen?

What is happen is called cache. Clear it and it will work ??

hahahaha! Ok @ecorvo I will try it… although I am a simple biologist trying to understand how wordpress works… so thanks for your support and attention.

Dear @ecorvo I did the clean of the cache of the site and nothing happens yet.
I installed a pluging for to do the clean of cache in the site.
What is your recomendation?

@ecorvo Is working again!
Thanks for your support

??

Glad I could help! ??