I can’t deactivate it

Hello,

We’re sorry to hear that you are experiencing issues using the plugin.

?User satisfaction is always a number one priority for us and we deeply regret that wasn’t clearly demonstrated to you.

Could you let us know which page is freezing and share a couple of screenshots (by uploading to a file sharing service like Google Drive) with us? We’ll be happy to help.

You can deactivate and uninstall the plugin from the Plugins page like any other plugin.

there has a quick feedback page show up when I want to deactivate, and it freeze every time after I click the submit…no matter how long I wait. So I have to close the page and reopen it…the plugin still activate!!
https://drive.google.com/file/d/1jd0Hd37m8MQ1AIaH5dbmGIs3Zaol_Mm0/view?usp=sharing

Hello @caomeiruantang,

We were able to replicate the issue and our development team is working on a fix.

We will get back to you as soon as we release the bug fix. In the meanwhile, we recommend you to click on “skip & deactivate” on the bottom right of the popup to proceed. That should deactivate the plugin.

Before deactivating the plugin, could you let us know what you expected and where we failed so that we can improve our product? We are constantly striving to improve our products and provide the best customer experience possible, so if there’s any feedback you could provide that would enable us to serve users like you, kindly let us know.

Should you have any further queries, please do not hesitate to reply back to us. We’ll be happy to help.

well, I just wanted a most simple function, to send mail to all subscriber…but I can’t find it anywhere, think of I have to make a list with all subscribers in by myself, it just makes me feel easier to use other mail plugins…

Hello,

Our Broadcasts feature enables you to send newsletters and it is easy. Please take a look at this article for directions and let us know if you need any further help.

We’ll be happy to assist you.