• Resolved foco2025

    (@foco2025)


    Hello –

    Everytime I try to connect Jetpack I get an error message that it can’t connect.

    The page I need help with: [log in to see the link]

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  • Plugin Support Chatoxz (a11n)

    (@chatoxz)

    Hello there,
    ?
    Sebastian from Jetpack here. I hope you are doing well.

    I can see an error with the connection between your site and Jetpack. You’ll need this connection working for Jetpack to function correctly for most of its features.

    To be more specific, we are seeing a?403error code;?you can read more about the error here: https://developer.mozilla.org/en-US/docs/Web/HTTP/Status/403

    As a first step to address this, I’d suggest checking if you have any security plugins activated that might be blocking our requests.

    You should also contact your hosting provider and ask them to check their security logs to see if they are blocking or otherwise limiting incoming and outgoing connections over XML-RPC.?Jetpack uses this file to communicate with your site, but some hosts block connection requests to that file.?Additionally, ask them to?whitelist?the IP addresses listed on this page:

    https://jetpack.com/support/how-to-allowlist-jetpack-ip/
    ?
    Let us know when you have done that, and we can test the connection again.

    Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @foco2025,

    Do you have updates about the above? We usually close inactive threads after one week of no activity, but we want to make sure we’re all set before marking it as solved. Thanks!

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