I can’t connect facebook account to woocommerce

Hey @igorfveloso ,

Thanks for reaching out!

Do you currently have any caching or security plugins active on the site? If so, it’s possible that these may be causing a conflict here. To check, can you try temporarily deactivating these and see if that makes any difference?

If that doesn’t resolve the issue, can you please share the following:

• System Status Report:?navigate to?WooCommerce?→?Status. Select?Get system report?and then?Copy for support.
• Fatal Error log:?Share a copy of any fatal error log found under?WooCommerce?→?Status?→?Logs.

Cheers!

2024-10-28T03:23:42+00:00Nota Unable to detect valid feed configuration: No catalog ID Contexto adicional{ "_legacy": true }

### WordPress Environment ###

WordPress address (URL): https://sublimedesejo.com.br

Site address (URL): https://sublimedesejo.com.br

WC Version: 9.3.3

Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.

Action Scheduler Version: ? 3.8.1

Log Directory Writable: ?

WP Version: 6.6.2

WP Multisite: –

WP Memory Limit: 1 GB

WP Debug Mode: –

WP Cron: ?

Language: pt_BR

External object cache: –

### Server Environment ###

Server Info: Apache

PHP Version: 8.2.22

PHP Post Max Size: 516 MB

PHP Time Limit: 60

PHP Max Input Vars: 1000

cURL Version: 8.10.0

OpenSSL/1.1.1w

SUHOSIN Installed: –

MySQL Version: 5.7.23-23

Max Upload Size: 512 MB

Default Timezone is UTC: ?

fsockopen/cURL: ?

SoapClient: ?

DOMDocument: ?

GZip: ?

Multibyte String: ?

Remote Post: ?

Remote Get: ?

### Database ###

WC Database Version: 9.3.3

WC Database Prefix: wpfh_

Tamanho total do banco de dados: 19.70MB

Tamanho dos dados do banco de dados: 15.28MB

Tamanho do índice do banco de dado: 4.42MB

wpfh_woocommerce_sessions: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB

wpfh_woocommerce_api_keys: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB

wpfh_woocommerce_attribute_taxonomies: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB

wpfh_woocommerce_downloadable_product_permissions: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB

wpfh_woocommerce_order_items: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB

wpfh_woocommerce_order_itemmeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB

wpfh_woocommerce_tax_rates: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB

wpfh_woocommerce_tax_rate_locations: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB

wpfh_woocommerce_shipping_zones: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB

wpfh_woocommerce_shipping_zone_locations: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB

wpfh_woocommerce_shipping_zone_methods: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB

wpfh_woocommerce_payment_tokens: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB

wpfh_woocommerce_payment_tokenmeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB

wpfh_woocommerce_log: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB

wpfh_actionscheduler_actions: Dados: 0.25MB + índex: 0.30MB + mecanismo InnoDB

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wpfh_actionscheduler_groups: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB

wpfh_actionscheduler_logs: Dados: 0.16MB + índex: 0.14MB + mecanismo InnoDB

wpfh_ays_sccp: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB

wpfh_ays_sccp_block_content: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB

wpfh_ays_sccp_block_subscribe: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB

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wpfh_ays_sccp_settings: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB

wpfh_bwp_lookbook: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB

wpfh_commentmeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB

wpfh_comments: Dados: 0.11MB + índex: 0.09MB + mecanismo InnoDB

wpfh_e_events: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB

wpfh_e_submissions: Dados: 0.02MB + índex: 0.23MB + mecanismo InnoDB

wpfh_e_submissions_actions_log: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB

wpfh_e_submissions_values: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB

wpfh_links: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB

wpfh_options: Dados: 6.08MB + índex: 0.08MB + mecanismo InnoDB

wpfh_postmeta: Dados: 5.16MB + índex: 1.61MB + mecanismo InnoDB

wpfh_posts: Dados: 1.17MB + índex: 0.23MB + mecanismo InnoDB

wpfh_revslider_css: Dados: 0.13MB + índex: 0.02MB + mecanismo InnoDB

wpfh_revslider_layer_animations: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB

wpfh_revslider_navigations: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB

wpfh_revslider_sliders: Dados: 0.17MB + índex: 0.02MB + mecanismo InnoDB

wpfh_revslider_sliders7: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB

wpfh_revslider_slides: Dados: 0.45MB + índex: 0.02MB + mecanismo InnoDB

wpfh_revslider_slides7: Dados: 0.05MB + índex: 0.02MB + mecanismo InnoDB

wpfh_revslider_static_slides: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB

wpfh_termmeta: Dados: 0.06MB + índex: 0.03MB + mecanismo InnoDB

wpfh_terms: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB

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wpfh_term_taxonomy: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB

wpfh_tinvwl_analytics: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB

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wpfh_tinvwl_lists: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB

wpfh_usermeta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB

wpfh_users: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB

wpfh_wc_admin_notes: Dados: 0.06MB + índex: 0.00MB + mecanismo InnoDB

wpfh_wc_admin_note_actions: Dados: 0.05MB + índex: 0.02MB + mecanismo InnoDB

wpfh_wc_category_lookup: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB

wpfh_wc_customer_lookup: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB

wpfh_wc_download_log: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB

wpfh_wc_orders: Dados: 0.02MB + índex: 0.11MB + mecanismo InnoDB

wpfh_wc_orders_meta: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB

wpfh_wc_order_addresses: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB

wpfh_wc_order_coupon_lookup: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB

wpfh_wc_order_operational_data: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB

wpfh_wc_order_product_lookup: Dados: 0.02MB + índex: 0.06MB + mecanismo InnoDB

wpfh_wc_order_stats: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB

wpfh_wc_order_tax_lookup: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB

wpfh_wc_product_attributes_lookup: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB

wpfh_wc_product_download_directories: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB

wpfh_wc_product_meta_lookup: Dados: 0.02MB + índex: 0.11MB + mecanismo InnoDB

wpfh_wc_rate_limits: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB

wpfh_wc_reserved_stock: Dados: 0.02MB + índex: 0.00MB + mecanismo InnoDB

wpfh_wc_tax_rate_classes: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB

wpfh_wc_webhooks: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB

wpfh_wp_phpmyadmin_extension__errors_log: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB

wpfh_yoast_indexable: Dados: 0.08MB + índex: 0.09MB + mecanismo InnoDB

wpfh_yoast_indexable_hierarchy: Dados: 0.02MB + índex: 0.05MB + mecanismo InnoDB

wpfh_yoast_migrations: Dados: 0.02MB + índex: 0.02MB + mecanismo InnoDB

wpfh_yoast_primary_term: Dados: 0.02MB + índex: 0.03MB + mecanismo InnoDB

wpfh_yoast_seo_links: Dados: 0.06MB + índex: 0.03MB + mecanismo InnoDB

### Post Type Counts ###

attachment: 472

bwp_footer: 6

bwp_megamenu: 4

customize_changeset: 3

elementor_library: 8

nav_menu_item: 91

ourteam: 4

page: 37

post: 9

product: 65

product_variation: 77

revision: 34

shop_coupon: 2

shop_order: 188

testimonial: 4

wp_font_face: 33

wp_font_family: 12

wp_global_styles: 6

wp_navigation: 1

wpcf7_contact_form: 6

### Security ###

Secure connection (HTTPS): ?

Hide errors from visitors: ?

### Active Plugins (13) ###

Redux Framework: por Team Redux – 4.4.18

Contact Form 7: por Takayuki Miyoshi – 5.9.8

Elementor: por Elementor.com – 3.25.0

Facebook para WooCommerce: por Facebook – 3.2.10

Meta pixel for WordPress: por Facebook – 4.0.1

PixelYourSite: por PixelYourSite – 9.7.2

Slider Revolution: por ThemePunch – 6.7.18

Variation Swatches for WooCommerce: por AovUp – 2.2.2

WPC Smart Compare for WooCommerce: por WPClever – 6.3.0

WPC Smart Wishlist for WooCommerce: por WPClever – 4.9.4

WooCommerce.com Update Manager: por Automattic – 1.0.3

WooCommerce: por Automattic – 9.3.3

Wpbingo Core: por TungHV – 1.0

### Inactive Plugins (16) ###

Asaas Gateway for WooCommerce: por Asaas – 2.6.3

Brazilian Market on WooCommerce: por Claudio Sanches – 4.0.2

Captcha Code: por WebFactory Ltd – 3.2

Elementor Pro: por Elementor.com – 3.24.4

Google Analytics for WooCommerce: por WooCommerce – 2.1.7

Melhor Envio: por Melhor Envio – 2.15.7

Really Simple Security: por Really Simple Security – 9.1.0

Secure Copy Content Protection: por Copy Content Protection Team – 4.3.0

Site Kit by Google: por Google – 1.138.0

TikTok: por TikTok – 1.2.8

WooPayments: por WooCommerce – 8.4.0

WP Content Copy Protection & No Right Click: por wp-buy – 3.6.1

WP phpMyAdmin: por Puvox.software – 5.2.1.13

WPS Hide Login: por WPServeur

NicolasKulka

wpformation – 1.9.17.1

WPS Limit Login: por WPServeur

NicolasKulka

wpformation – 1.5.9.1

Yoast SEO: por Team Yoast – 23.7

### Must Use Plugins (1) ###

Endurance Page Cache: por Mike Hansen – 2.2.1

### Settings ###

Legacy API Enabled: –

Force SSL: –

Currency: USD ($)

Currency Position: left_space

Thousand Separator: .

Decimal Separator: ,

Number of Decimals: 2

Taxonomies: Product Types: external (external)

grouped (grouped)

simple (simple)

variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)

exclude-from-search (exclude-from-search)

featured (featured)

outofstock (outofstock)

rated-1 (rated-1)

rated-2 (rated-2)

rated-3 (rated-3)

rated-4 (rated-4)

rated-5 (rated-5)

Connected to WooCommerce.com: ?

Enforce Approved Product Download Directories: ?

HPOS feature enabled: ?

Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore

HPOS data sync enabled: –

### Logging ###

Enabled: ?

Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2

Retention period: 30 dias

Level threshold: –

Log directory size: 715 KB

### WC Pages ###

Base da loja: #14 - /loja/

Carrinho: #15 - /carrinho/ -? Contains the woocommerce/cart block

Finaliza??o de compra: #16 - /finalizar-compra/ -? Contains the [woocommerce_checkout] shortcode

Minha conta: #17 - /minha-conta/

Termos e condi??es: #18 - /reembolso_devolucoes/

### Theme ###

Name: Bemins

Version: 1.0.8

Author URL: https://wpbingosite.com/

Child Theme: ? – Recomendamos você utilizar um tema filho no caso de você estiver personalizando o WooCommerce em um tema ascendente. Veja como criar um tema filho

WooCommerce Support: ?

### Templates ###

Overrides: bemins/woocommerce/archive-product.php

bemins/woocommerce/cart/cart-shipping.php

bemins/woocommerce/cart/cart-totals.php

bemins/woocommerce/cart/cart.php

bemins/woocommerce/cart/cross-sells.php

bemins/woocommerce/cart/mini-cart.php

bemins/woocommerce/checkout/form-checkout.php

bemins/woocommerce/checkout/review-order.php

bemins/woocommerce/content-product.php

bemins/woocommerce/content-single-product.php

bemins/woocommerce/loop/add-to-cart.php

bemins/woocommerce/loop/loop-end.php

bemins/woocommerce/loop/loop-start.php

bemins/woocommerce/loop/no-products-found.php

bemins/woocommerce/loop/orderby.php

bemins/woocommerce/loop/pagination.php

bemins/woocommerce/loop/rating.php

bemins/woocommerce/loop/result-count.php

bemins/woocommerce/loop/sale-flash.php

bemins/woocommerce/myaccount/form-login.php

bemins/woocommerce/order/form-tracking.php

bemins/woocommerce/single-product/add-to-cart/external.php

bemins/woocommerce/single-product/add-to-cart/grouped.php

bemins/woocommerce/single-product/add-to-cart/simple.php

bemins/woocommerce/single-product/add-to-cart/variable.php

bemins/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php

bemins/woocommerce/single-product/price.php

bemins/woocommerce/single-product/product-image.php

bemins/woocommerce/single-product/product-thumbnails.php

bemins/woocommerce/single-product/related.php

bemins/woocommerce/single-product/review.php

bemins/woocommerce/single-product/sale-flash.php

bemins/woocommerce/single-product/short-description.php

bemins/woocommerce/single-product/tabs/additional-information.php

bemins/woocommerce/single-product/tabs/description.php

bemins/woocommerce/single-product/tabs/tabs.php

bemins/woocommerce/single-product/title.php

bemins/woocommerce/single-product/up-sells.php

bemins/woocommerce/single-product-reviews.php

bemins/woocommerce/single-product.php

bemins/woocommerce/content-product_cat.php

### Admin ###

Enabled Features: activity-panels

analytics

product-block-editor

coupons

core-profiler

customize-store

customer-effort-score-tracks

import-products-task

experimental-fashion-sample-products

shipping-smart-defaults

shipping-setting-tour

homescreen

marketing

mobile-app-banner

navigation

onboarding

onboarding-tasks

pattern-toolkit-full-composability

product-custom-fields

remote-inbox-notifications

remote-free-extensions

payment-gateway-suggestions

printful

shipping-label-banner

subscriptions

store-alerts

transient-notices

woo-mobile-welcome

wc-pay-promotion

wc-pay-welcome-page

launch-your-store

Disabled Features: experimental-blocks

minified-js

product-pre-publish-modal

settings

async-product-editor-category-field

product-editor-template-system

blueprint

reactify-classic-payments-settings

Daily Cron: ? Next scheduled: 2024-10-29 16:47:25 -03:00

Options: ?

Notes: 56

Onboarding: completed

### Action Scheduler ###

Concluído: 867

Oldest: 2024-10-16 19:34:26 -0300

Newest: 2024-10-28 15:24:35 -0300

Malsucedido: 16

Oldest: 2024-10-16 22:20:50 -0300

Newest: 2024-10-28 01:43:41 -0300

Pendente: 2

Oldest: 2024-10-28 15:44:32 -0300

Newest: 2024-10-28 22:41:58 -0300

### Status report information ###

Generated at: 2024-10-28 15:31:57 -03:00

• This reply was modified 4 weeks ago by igorfveloso.

Hi @igorfveloso ,

Thanks for sharing the System Status Report. From the info provided, there don’t seem to be any obvious conflicts with caching or security plugins, and your Facebook for WooCommerce is up to date. However, the issue with connecting Facebook to WooCommerce could be due to other factors.

Given that the Facebook for WooCommerce plugin is up to date, kindly try these steps:

1. Clear your browser cache or try using a different browser to make sure a caching issue isn’t the cause.
2. Reset the Facebook plugin by following this guide: https://woocommerce.com/document/facebook-for-woocommerce/#debug-tools
3. Reconnect your Facebook account following the setup wizard.
4. Double-check your Facebook app settings within the Facebook Developer console for any errors or necessary permissions that are missing.

Let me know how it goes after following these steps.

Hi, I followed all the steps, but I still have the same problem. Maybe something that could help, as soon as the connection is completed, when it is redirected back to wordpress the following message appears: Not Acceptable! An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.

Hi @igorfveloso1,

Sorry to hear that you are unable to connect your Facebook account to WooCommerce. In order to align with?forum best practices, please create a new topic so that we can address your issue(s) separately.
You can create a new thread here.
Thanks for understanding!

Hello! I’ll go ahead and mark this as resolved for now since we haven’t heard back. We’re here and happy to help whenever you’d like to revisit.