I can't close or delete tickets

good day bj0212.i do have experienced the same issue. what i did is replace the line
“if ( function_exists(‘current_user_can’) && !current_user_can(‘manage_wpsc_support_tickets’)) {”

with

“if ( function_exists(‘current_user_can’) && !current_user_can(‘manage_wpsct_support_tickets’)) {“

it worked for me but i didn’t know what effect it can cause. i just observed in ‘User Role Editor’ plugin that it appears as ‘wpsct_support_ticket’ is checked. For now i manage to delete tickets but still i can’t update the tickets status from ‘Open’ to ‘Closed’. I an hoping for the author of this plugin to have a fix for this issue in which i do not know as well for i am a newbie of this stuff and also thank you for the author of this good plugin.

good day bj0212.i also manage to update the status in my case. what i did is update the file ‘reply_ticket.php’ as well.the line

“if ( current_user_can(‘manage_wpsc_support_tickets’)) {“

and replaced it with

“if ( current_user_can(‘manage_wpsct_support_tickets’)) {“

again, i am not sure what other things it can affect but for me it worked for now. hoping it helps for you as well.have a great day.

Thanks a lot ! It’s working !
But i hope that the authors will fixe this bug.

https://github.com/wp-plugins/wpsc-support-tickets/pull/1
i tried to update the code.. but they wont let me , guess they want the $99 for support

still missing the other 2 places in reply_ticket.php where you need to add the t

please click on file change above to get the 3 places..
line 17 which you fixed…
missing still on line 67 and 199

You can try out this version I made
https://github.com/uncovery/wpsc-support-tickets

All fixed in 4.2.0. And to clarify, I will never charge for a bug fix. The $99 Support is if you want me to go on your site and do a bunch of tasks for you. If you ever find a bug, let me know (bug tracker is the on the way, almost ready to be deployed, and it will integrated directly in this software so you can just click the bug icon, fill out the form, and hit submit without even leaving your admin panel.)

Thank you all ??