I can’t add images to products when this plugin is activated

Hello,

The problem might be with your theme. Please test the plugin again, but now using Storefront – official WooCommerce theme. It will help us identify a possible conflict with your theme.

Please let me know if the issue stil occurs on Storefront.

I have the same problem. I’m using Astra theme but I tried to use Storefront theme instead, and it didn’t help. There is probably JS conflict or sth.
I can’t add or edit featured image or product gallery when Flexible Shipping plugin is activated.

The problem began to occur after the last update. Could you help me?

My page is: https://firanyusabiny.pl

Hello @listronosz,

Please activate WP DEBUG LOG in your WordPress and replicate the issue. Check the log file and if there are any errors, please paste them in this thread.

Also, please send us a WooCommerce system status. Here’s a screenshot showing how to get it.

This helps us to solve the issue faster.

I have smiliar error after newest update but additionally i cant see or edit product descriptions in admin panel. Im using newest Futurio theme.

WooCommerce system status: https://pastebin.com/02MnhNce

• This reply was modified 5 years, 5 months ago by stefan444.
• This reply was modified 5 years, 5 months ago by stefan444.

Thank you for quick reply.

I couldn’t find anything in debug log.

Here is a WooCommerce system status:
https://pastebin.com/tMP5iQzf

And here you can find errors from DevTools console in my browser. I’ve checked it after clicking “Edit product” in the back-end of my site.
https://pastebin.com/uMr4Fw1u

I have also some problems with editing product description just like @stefan444 wrote above, but not on every product.

Hi I had the same problem. I installed Flexible Shipping in version 3.6.4 and , if You use apaczka, You have to install version 1.2 .

Hello All,

Thank you very much for your help to recreate this issue.

I reported this problem our developers and we will solve it as soon as possible.
I will let you know as soon as the fix will be released.

Best regards,
Marta

Hello @greatdee, @listronosz, @stefan444 and @klaxooon,

Thank you for your patience.
Our developers investigated this issue. Turns out this problem is not related to our plugin, Apaczka plugin loads scripts in admin panel and that’s why you experience problems with adding or editing photos in your products.

Please report this bug in official forum Apaczka support to solve it.

Best regards,
Marta

Dear Marta @martapaw

Thank you for checking this issue and letting me know.

I’ll contact with Apaczka developers to fix the problem.

Have a nice day,
Kamil

I have the same problem. Has this been reported to apaczka?

As we haven’t got any replies, I’m marking this topic as resolved for now.