i cant activate the pluggin: 403 error access denied

Hi @jessical92

Is the error coming up after you have clicked to confirm you agree with the terms of service, and either the “sign in” or “create account” button? Or after agreeing at a WooCommerce based authorization screen? Trying to determine exactly where the error is cropping up for you.

Also if you could provide the URL you’re at when that error shows up, that would be helpful as well.

• This reply was modified 5 years, 4 months ago by Constant Contact.

The error appears when activating the application from the woocomerce tab. I attach photographs of the problem screen.

STEP 1 previous step before message error
STEP 2 ERROR MESSAGE URL with the error message

my technical information is wordpress version 5.3, woocommerce 3.3.3

We have some people who are managing to recreate, but we have yet to track down exact issue sources yet. So we’re are investigating.

While that copy of WooCommerce is notably outdated, from February 21st 2018, it does not seem to be a contributing factor at the moment.

Can you confirm what hosting provider you are using for your site in question? We have some leads that we’d like to confirm details on.

i use tigertech

Thanks. Passing this info along.

Any updates on this?
I am experiencing the same similar issue:
Downloaded the plugin, trying to activate it, but it does not activate.
And when going to Woocommerce –> constant contact, I also receive same message saying
“Sorry, you are not allowed to access this page.”.

Please advise asap.

Thanks,

what user level is your attempted user at? Administrator?

Looking at the source code, there’s a minimum capability of manage_woocommerce for at least the menu items, which I believe dictate if the page contents are allowed as well.

Asking because it sounds like a capabilities issue more than a 403 error.

I am using admin account. It’s not a capability issue.
www.remarpro.com replied to me saying “Constant Contact + WooCommerce required PHP 7.2, so make sure your site’s server meets this minimum requirement, as without it – and if you’re using that second plugin – you might experience issues”
But I am using PHP 7.3 so that is not the issue either.
Any other ideas?

Hmm.

It’s not an error coming from our plugin directly, as we don’t have that string in the code.

It is definitely in WordPress core. The question is if for sure one of the sources for your user in this case, or if it’s somehow perhaps coming from somewhere else. Most specifically:

wp-admin/includes/menu.php
350:	wp_die( __( 'Sorry, you are not allowed to access this page.' ), 403 );

This spot gets run if this returns true, in that the user can not access the page in question:

if ( ! user_can_access_admin_page() ) { ... }

Have you done any capabilities tweaks? Also, if you’re willing/able, we could do some quick tests with that manage_woocommerce lines in our plugin and see if changing it to say manage_options results in different results.