I can’t access the iTheme security plugin settings page anymore

  • Resolved juvavtdf

    (@juvavtdf)


    1 year, 11 months ago

    Hello, sorry in advance if this question has already been answered but I can’t find a post equivalent to my problem.

    I can’t access the settings page of the Itheme Security plugin.
    It doesn’t even appear in the menu bar in the back office (see image)

    I tried to deactivate all the plugins to see if there was any conflict but it didn’t change anything…

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @juvavtdf, thank you for reaching out. Could you please try completely deactivating and deleting the plugin from your WordPress dashboard? (Kindly note that deleting the iTSec plugin will have you repeat the onboarding process again.)

    Once deleted, ensure all of the itsec related tables were also removed from the database. If not, please manually delete them. Then, please re-install the plugin and see if it helps.

    Plugin Support Shalom Taiwo

    (@shalomt)

    Please let me know how it goes and if you have further questions.

    • This reply was modified 1 year, 11 months ago by Shalom Taiwo.
    Thread Starter juvavtdf

    (@juvavtdf)

    Hello, sorry for the delay in answering I could not get started until today.
    It seems that by following your steps the plugin has reappeared in my options and is working correctly, I thought I had already tried on my side a while ago…never mind

    But I have another problem now, all users who want to connect (I mean, all users who had activated the 2FA) have this pop-up (see image)

    Should I disable the option for everyone so that they can set it up again themselves?

    • This reply was modified 1 year, 11 months ago by juvavtdf.
    Plugin Support Shalom Taiwo

    (@shalomt)

    Hi @juvavtdf,

    Happy to hear the issue is resolved.

    That’s correct, I’ll recommend re-enabling the Mobile App two-factor, so the users can set it up again.

    Please let me know how it goes.

    Best regards,
    Shalom

    Thread Starter juvavtdf

    (@juvavtdf)

    Thank you, I just tried it with a colleague and although it is a bit of a hassle, everything works fine.

Viewing 5 replies - 1 through 5 (of 5 total)
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