Can't access my Word Press account and my site is down

  • I was trying to redirect my site away from the URL given by WordPress to couponinginflorida.net and I’m not sure what I did, but I can’t access my Word Press account now and my site is down. I need help.

    Also when I clicked on a link on my site before it went down I got the following error:
    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
    Apache Server at https://www.couponinginflorida.net Port 80

    I don’t know anything about coding or how to fix this can someone please help me? I need to get my site back up and I need to get my links to work again.

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  • Moderator t-p

    (@t-p)

    Try a few basic troubleshooting steps:
    – Clear your browser’s cookies and all cache.
    – switching to the unedited default, core-bundled Theme (such as Twenty Fourteen) for a moment using the WP dashboard to rule out any theme-specific issue. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides. Alternately, you can remove other themes except the default theme. That will force your site to use it.
    – resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).
    – If all the above steps do not resolve the issue, try MANUALLY re-uploading all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones. Read the Manual Update directions first!
    – running the upgrade manually via wp-admin/upgrade.php
    – BTW, if you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong. It’s a great safety net.

Viewing 1 replies (of 1 total)
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