I can't access my admin page at all

  • Resolved purejennahtrading

    (@purejennahtrading)


    10 years, 1 month ago

    Hi,

    So, when I type in my URL: https://www.PureJennahTrading.com. Internet explorer says “Oops Internet Explorer cannot find Purejennahtrading.com”, So, I have tried it on Google Chrome. Google Chrome says “Sorry we cannot find that domain”. Then I tried entering in my admin url which is https://purejennahtrading.com/wp-login.php but even that did not work.

    So, I have checked with my hosting company. Hostgator which says that the domain name is still active. I have refreshed everything. Is this because I have not logged into my account in months? Is there a way I need to reset everything?

    Thank You

Viewing 3 replies - 1 through 3 (of 3 total)

  • The domain name might be active, but it sounds like it’s parked. Again, contact your hosting company.

    Thread Starter purejennahtrading

    (@purejennahtrading)

    I have spoken with them….they were able to get it showing now but now when I type in my url. it goes back to the very first theme I have ever had…and the only way for me to login that way is by going to https://www.purejennahtrading.com and changing the password. But, when I enter in the admin url it keeps saying wrong username or password and that doesn’t make sense.

    Can you fix it?

    Sykat

    (@sykat)

    It is opening fine in my computer.. A purple nav bar and a big image, right? As a returning visitor, you have to wait up to 48 hour to fix dns with your server…

Viewing 3 replies - 1 through 3 (of 3 total)
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