I cannot update definitions anymore

Have you registered the plugin? If so can you please contact via our support page? We may need some more information to debug this issue. Thanks.

Hi, Thanks for light speed answer. I don’t think I registered this plugin. I install more than 2 years ago via official way and I do not frequently login admin console. I have another website and I will check this plugin from there too. Let me know how can I register? I couldn’t see any link. I use this plugin as a free user.

My other website updated successfully. It seems like I changed my site admin email recently. Maybe that’s why updates doesn’t work. I am pretty make sure I changed my admin email recently. (domain changed also)

I deleted this plugin and reinstalled but nothing change. I cannot get new definitions.

I realized this URL gives time-out:

https://wp-malware-removal.com/
?cachebust=1644736195
&wpmr_action=check-definitions
&state=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Update rror message changed to
Failed. Reason: Error fetching Update.

Sunday backups hanging the server. Please wait for 30mins or so.

Failed. Reason: Unparsable definition-update.

Failed. Reason: Please register to get updated definitions.

I removed and reinstall plugin but problem still continue. I don’t know how to register?
I also wants to know which table is holding data of your plugin. I need to clean reinstall your plugin in order to get receive updates. Thanks in advance.

I fixed the issue with following steps:

First I want to explain what cause this issue:
Recently I changed my website domain from X to Y. I use find and replace plugin and replace my new admin address from whole db. [email protected] to [email protected]. But while I install your plugin first time it was registered for [email protected]. For this reason I couldn’t get definition updates.

Solution:
I figured out your plugin stores all options at PREFIX_options table. I found settings at option name WPMR.

I found my new email there. I changed back to old email [email protected] Volia I start receiving updates.

hello i cant update the definition

cURL error 7: Failed to connect to wp-malware-removal.com port 443: Connection refused

thanx