I cannot open any of the downloaded files

  • sebkreacja

    (@sebkreacja)


    6 months ago

    Hello,

    When I am in the customer panel and download the assigned files, each of them is damaged. It doesn’t matter whether it is a .pdf, .txt or other type of file. When I try to open it, I receive a notification that the program could not open the file because the format is not supported or the file was damaged. Tested on various computers and online viewers.

    Any solutions?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Thomas

    (@tlartaud)

    Hello,

    • Are you using a caching plugin? If yes, could you try to exclude any customer-area/* URL from caching?
    • If this still doesn’t solve your issue, could you check for a plugin conflict?
    • You might also consider reviewing your PHP config (memory limit for instance).

    I hope that helps,

    Regards.

    Thread Starter sebkreacja

    (@sebkreacja)

    Hi,

    For anyone who had the same problem: The solution was to disable the “really simple ssl” plugin (I left https but disabled the plugin). it helped

    Plugin Author Thomas

    (@tlartaud)

    Hi,

    Then, I guess the issue might come from the way you configured Really Simple SSL.

    WP Customer Area uses your domain and protocol, so it won’t use http at all if properly configured on your site, and should only rely on https. (you can verify that http vs https is the issue by opening the chrome console. You should probably see an error like mixed-http content)

    In most common cases, sites administrators actually activate Really Simple SSL, but they do not change their Site / WP URL, in WP-admin > Settings > General, and they keep the http URL instead of changing it to https.

    WP Customer Area actually grabs this URL sometimes, and Really Simple SSL might not always be able to catch and update it to https on the fly.

    Regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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