I cannot connect my business account

  • Resolved drosino

    (@drosino)


    10 months, 1 week ago

    I was following the steps to link a business Instagram account to the plugin – and it all seemed to be going well, was able to select the correct business account and business page. I got the screen that said: “You’ve now linked Spotlight WordPress Plugin to Facebook” etc. and I clicked the OK button and then I got a screen saying Oops! We couldn’t find any Business Instagram accounts connected to your Facebook account! etc. I had given Spotlight the permissions it requested so that shouldn’t be the issue. I tried this whole thing from scratch about five times with the same results. I even tried the getting a token approach and got the same messages. Any ideas how to solve this problem? Thanks.

    The page I need help with: [log in to see the link]

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  • Plugin Support Hendra Setiawan

    (@hendcorp)

    Hi @drosino

    Due to recent changes on Meta (Instagram API), Spotlight is returning an error message?“We couldn’t find any Business Instagram accounts connected to your Facebook account!“?when you’re trying to connect an Instagram Business account.

    While we’re waiting for a fix from Meta, there is a workaround that you can use to solve this issue. You can find detailed instructions on implementing the workaround in our published documentation here.

    Once you complete the steps outlined in the documentation, you shouldn’t need to repeat them. Adding your account to the “People with Facebook Access” section is a one-time setup that grants the necessary permissions for connecting your Instagram Business account to Spotlight.

    If you have any questions or need assistance, feel free to reach out. We’re here to help ??

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