I cannot add a member

Hello @d2598798,

Since your website has a lot of users, the usual dropdown that appears there is disabled.

You need to enter a valid username into that text field (it will tell you if it’s valid or not) in order to add a membership.

Regards.

Cannot successfully add after entering a valid user name

@d2598798

Can you check your PHP error log to see if there are any errors appearing there ?

Do you use regular English characters for usernames ?

Regards.

I can also send you a filter that will up the limit of users so the dropdown can show again. But you need to check how this works, it might perform poorly due to the number of users.

Let me know.

This is the error message
My web username is in regular English
https://drive.google.com/file/d/1OLf_nNkbY_uEJGrXq-V9jTwUVAWNS8mW/view?usp=sharing

Hello @d2598798,

You seem to be using an older version of the plugin ? Can you please update and try again ?

If that doesn’t work, try to use this piece of code to re-enable the dropdown. I’m not sure how many users you have, so adjust the value below accordingly if necessary:

add_filter( 'pms_add_new_member_select_user_limit', 'pmsc_bigger_new_member_select_user_limit' );
function pmsc_bigger_new_member_select_user_limit(){
    return '20000';
}

Regards.