I can not upload the backup and not working

Hi @leadgenerator

Backup you shared was not closed correctly. The issue may be caused by PHP CLI modified by your hosting provider (common case).

In any case, please never share your backup files publicly.
It may contain sensitive data such as passwords or usernames.

File you share is broken overall and can’t be used for restoration.
But the problem can be also caused by unfinished or closed download.

I need you to verify that by going to “Manage & Restore Backup(s)” tab.

If you can see the backup on the list where you made it, the file isn’t broken.
In this case, enable alternate download method: https://prnt.sc/1slr41w
– You can find that option in “Other options” section, make sure to save it.

Mentioned list can’t display only restorable backups, in case it’s not visible you need to make new one, but before you do that follow these steps:
1. Go to “Other options” section
2. Change backup method: https://prnt.sc/1s1ofpa
3. Disable PHP CLI checking: https://prnt.sc/1sljr31
4. Modify query output: https://prnt.sc/1trxucl (set this value to 100)
5. Save “Other options” section
6. Force stop both processes: https://prnt.sc/1trv1tm

When you do that, try to make new backup file. Then you can try to restore.
In any case you can keep the alternate download method enabled.

Let me know if that worked for you ??
Thank you!

this is a previous backup I downloaded from your site, I need to restore it because there has been a lot of trouble on the site since then.

Hi @leadgenerator

I was able to fix the archive in order to obtain as much files as possible.
Unfortunately, as the backup does not contain database, files due to the error, It can’t be fully restored.

The issue was caused by updraft plugin and their broken ZIP archives which were also included to our ZIP file.

If you wish I can send you recovered files in new backup file.
– In any case it won’t contain the database as it was not included in the backup due to the error as mentioned before.

For that, contact me via e-mail: [ support (at) backupbliss dot com ].

From our side we will also modify our plugin.
We will now force the plugin to add database files in first order before any other file, as well as permanently exclude Updraft files as they seem to have different ZIP structure as well which conflicts with ours – that’s also the reason why I suggested you to exclude *.zip files from the archive in my previous post.

My sincerely apologies for that, it was not intended.

I emailed you 3 days ago, but you have not sent anything. when are you going to email me the files?

Hi @leadgenerator

I’ve sent you an e-mail in reply at 08.06.2022.
Could you please check in SPAM as well?

If you don’t see my mail, I’ll send it back again.
Thank you!