I can not go on my site anymore

Hello,

Thank you for your request.

Please add your IP in Security personal Whitelist. Instruction:

https://cleantalk.org/help/Security-Firewall

Write to us anytime.

Best regards

Hello,

I can log in again. After I put my IP in the whitelist, I could not log in after 10 minutes. Now, after a few hours, it worked.

Can you tell me what caused the activated security firewall on my IP ?

Best regards

It’s strange, but there are no blocks for your IP maybe it was blocked by subnet. We can’t find now.

We will investigate this. It may take 1-2 working days.

We will inform you.

Best regards

Oké, Thanks

Hello,

Suddenly I can not go on my website again ! I was just working in my wordpress dashboard and suddenly I got (again) the message ‘Security FireWall is activated for your IP ………’ again ! What is wrong here? Last week, I have already put myself on the whitelist via the cleantalk dashboard. (Last weekend there was no problem when I was working in my dashboard)

I would like to see this problem solved.

With best regards

Jos

Hello,

We still working on this. Due to high load, we need more time to find a solution.

Please check if your IP has changed. Try to update to the latest version (if you will log in).

Inform us if anything will changes.

Best regards

Hello,

An hour ago I could suddenly go back in the dashboard of my website. When I search for my IP address in the cleantalk dashboard, I sometimes see an ip address with 10 digits. I have placed that address in the whitelist. But I notice that sometimes I have an ip address in the form of 24 digits and letters (?). Is that normal and should I also include it in the whitelist?

Best regards.

Back excluded from the site…!

Maybe somehow your IP is switching between IPv4 and IPv6? If so, this IP also needed to be whitelisted. Please note that IPv6 address may be abbreviated to shorter notations. It will be better to use full format for this address in CleanTalk Dashboard.

https://en.wikipedia.org/wiki/IPv6

Best regards

… but I get that blocking (… which is now back away) while I’m just in the dashboard of my website. So I do not make false logins or things like that. What about those who come to my website? It can not be the intention that they are blocked every now and then, until I put them all on the whitelist?

Best regards

Your website is opening. But I can’t pass thru your password protection.

Best regards

My website is still under construction and currently contains rather personal information. But I do not see why you would look for the problem in my website. I suppose you can check my cleantalk logs to look for causes. I have never used this error in the previous weeks, while cleantalk was also in use on my website installed … Now suddenly the last few days the problem pops up.

Best regards

I’ve already transferred your request to our developers. They will be investigating this as soon as they can.

Best regards

And just now my website is closed again (“… Security FireWall is activated for …”). I hope Cleantalk will allow me back in my site as soon as possible! I’m tired of waiting for a possible solution and for my part you pay me my money back for “Security FireWall” and I look for another firewall. It is frightening to always be excluded from my site!

Regards

I think I found the cause … “Traffic Control will block visitors if they send more than 200 requests per hour.” Because of my activity on my website, I assume that I have exceeded the value of 200. I have now temporarily increased that value. Would this (200) be the problem and the solution (350)?

Regards