I can not enter from the admin panel

  • Resolved orbitapps

    (@orbitapps)


    6 years, 4 months ago

    Hi, I developed a website for a client for a while, I usually publish on this site, but today in the morning I was editing the text of an entry that was already created, but it did not allow me to save the changes, therefore, After several attempts, I decided to close the session and enter the site again, unfortunately when I try to enter, after typing my access data nothing happens, I click Log in, it loads and it leaves me right there on the screen of login, does not generate any error, nor white screen, therefore I do not know what to look for.

    I do not know if someone can give me some kind of help or suggestion?

    I’m trying to log in from Chrome, IE and FireFox.

    I have the latest version of WordPress

    Do not make any plugin or theme updates when making this change.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

  • Works fine from here, is there a security plugin that is blocking you?

    Thread Starter orbitapps

    (@orbitapps)

    Hello @jaycbrf, if you allow me to enter the login page, with that I have no problem, the problem arises after typing the username and password, I click on login and nothing happens, I attach a video so you can see more clearly what I indicate, is it okay?
    https://screencast-o-matic.com/watch/cFXiDmYPCe

    I get the wrong username/password error so it is working…

    Thread Starter orbitapps

    (@orbitapps)

    Yes, that and recover password works fine, but does not access the admin panel with the correct user data and password

    Seems fine here, too.
    Did you look at the console to see if there are any errors?
    Find Errors with Browser
    Also I noticed the input fields are yellow. In my case that happens when values are autofilled. Maybe that has something to do with it.
    Otherwise… hard to say because it seems to be a problem with your computer/browser as it is fine when Jay or I try.
    Good Luck

    Thread Starter orbitapps

    (@orbitapps)

    Hello @netzmaedchen, I appreciate your message, but look that we checked the console before uploading the case and did not report any errors, unfortunately the server is the company of our client and they do not give us access, I think it may be a rooted issue , but it does not depend on me anymore and it does not occur to me that something else could be failing

    Thread Starter orbitapps

    (@orbitapps)

    Thanks, we found that it was an error in the server, the memory of the Root was 100% by some log files that were being saved and the memory

    Great! Be sure to mark the “case” as resolved so we can check it off the list! Thanks!

Viewing 8 replies - 1 through 8 (of 8 total)
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