I can not access the dashboard

  • Right now I was working on a web, adding rows, sections, modules and updating without any problems, but then I wanted to add a contact form and every time I updated it, it was deleted by itself, I closed session and re-entered the wp-admin, but I can not enter the dashboard, although I write the user and password well, I can not log in, for more times than I do, is stuck in wp-admin, I do not know why. I am very grateful for help in resolving this. Thank you

    • This topic was modified 7 years, 9 months ago by alberto006.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator t-p

    (@t-p)

    Have you tried:
    – manually resetting the plugins folder by FTP/ SFTP (no Dashboard access required). Sometimes, an apparently inactive plugin can still cause problems. Also remember to deactivate any plugins in the mu-plugins folder (if you have created such folder). The easiest way is to rename that folder to mu-plugins-old.
    – switching to the unedited default Theme (Twenty Sixteen.) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins). If you don’t have access to your admin area, use FTP/ SFTP , or your web-host’s cPanel or whatever file management application your host provides (no Dashboard access required). Navigate to /wp-content/themes/ and switch to the default theme by renaming your current theme’s folder by adding “-old” to the end of the folder name. Alternately, you can remove other themes except the default theme (Twenty Sixteen.). That will force your site to use it.

    Thread Starter alberto006

    (@alberto006)

    Thanks, I’ll try.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘I can not access the dashboard’ is closed to new replies.