hyperlinks in the email altered by FluentCRM

Hello @fengyintseng,

I understand that you are facing an issue with hyperlinks in your campaign emails being altered when sent formally.

This is a default behavior in FluentCRM. During test emails, the URLs are not processed, so you see the original links as placed. However, when a campaign is sent formally, the links are processed and URL parameters are added to track email opens and link clicks.

These URL parameters help you track the stats of your campaign, such as how many people opened the email and clicked on the links. This information can be valuable for optimizing your email campaigns and understanding the effectiveness of your content. So this is okay and users will eventually be redirected to the original link you placed in the email.

Let me know if you have any other questions.

Hi @ibrahimsharif ,

But the issue I encountered is when I click on the button in the formal campaign email it directs me to my Main Domain instead of the links that I specified originally.

I tried several times to confirm the behavior and still cannot figure out why it won’t redirect me to the link I set in the email.

Hello @fengyintseng,

To assist you better, please provide a video demonstration or screenshots showcasing the issue. This will help us identify the problem accurately and offer precise guidance.

If possible, kindly capture any error messages or unusual behavior in the video or screenshots. Your collaboration is essential for us to resolve the issue promptly.

I’ll be here to assist you further once we have the additional information.

Hi @ibrahimsharif ,

Please check screenshot https://d.pr/i/EH83Ai it’s the link I placed in the email, it’s to direct my audience to Contact page of my site. It shows correctly when I check the email in FluentCRM.

And check screenshot https://d.pr/i/rxWRMB it’s the Email Log from FluentSMTP for the email I sent out formally via FluentCRM. One can see that the link is altered and unable to reach Contact page of my site.

Also, check screenshot https://d.pr/i/dEyJ97 it’s the Email Log from FluentSMTP for a testing email via FluentCRM. One can see that the link is correct for testing email.

When I checked the emails in the Mail Box, I noticed a strange behavior.

1. Click the link in the testing email from
   • Mobile device: it directs me to Contact page correctly
   • Desktop: it directs me to Contact page correctly
   • Desktop (private mode, another browser): it directs me to Contact page correctly
2. Click the link in the formal email from
   • Mobile device: it directs me to Home page with parameters by FluentCRM, which is not right
   • Desktop: it directs me to Contact page correctly (I think it carries the cookies when I design campaign email in FluentCRM)
   • Desktop (private mode, another browser): it directs me to Home page with parameters by FluentCRM, which is not right

It means that the actual results observed from the recipient in their mailbox also matched the Email Logs from FluentSMTP addressed in above screenshots.

• This reply was modified 3 months, 1 week ago by Steven. Reason: the issue is not resolved yet

Hi @ibrahimsharif ,

Please check screenshot https://d.pr/i/EH83Ai it’s the link I placed in the email, it’s to direct my audience to Contact page of my site. It shows correctly when I check the email in FluentCRM.

And check screenshot https://d.pr/i/rxWRMB it’s the Email Log from FluentSMTP for the email I sent out formally via FluentCRM. One can see that the link is altered and unable to reach Contact page of my site.

Also, check screenshot https://d.pr/i/dEyJ97 it’s the Email Log from FluentSMTP for a testing email via FluentCRM. One can see that the link is correct for testing email.

When I checked the emails in the Mail Box, I noticed a strange behavior.

1. Click the link in the testing email from
   • Mobile device: it directs me to Contact page correctly
   • Desktop: it directs me to Contact page correctly
   • Desktop (private mode, another browser): it directs me to Contact page correctly
2. Click the link in the formal email from
   • Mobile device: it directs me to Home page with parameters by FluentCRM, which is not right
   • Desktop: it directs me to Contact page correctly (I think it carries the cookies when I design campaign email in FluentCRM)
   • Desktop (private mode, another browser): it directs me to Home page with parameters by FluentCRM, which is not right

It means that the actual results observed from the recipient in their mailbox also matched the Email Logs from FluentSMTP addressed in above screenshots.

Hi @fengyintseng,
Thank you for sharing the detailed screenshots and observations. We appreciate the effort you’ve put into documenting the issue.

We’ve reviewed the information you provided, and it’s clear that the problem with the hyperlinks is indeed unusual. Given the details, it’s important to take a closer look at this issue to provide a proper solution.

We’ve noticed that you’ve also opened a support ticket for this matter. Thank you for doing that—it allows us to prioritize and resolve the issue more effectively. We’ll continue our investigation through the support ticket and assist you as much as possible there.

In the meantime, I’ll mark this forum thread as resolved, but please rest assured that we’re actively working on this through the support ticket and we’ll continue to assist you there since this needs more investigation.

Thanks for your understanding and cooperation!