Hyperlink Issue in Buttons with Various Viewport Sizes

  • Resolved Jim Hill

    (@jimhill10)


    2 years, 4 months ago

    The Spectra button hyperlinks are missing sometimes for buttons depending upon the size of the viewport. If I resize the screen size they then appear, but not for the original viewport size. See my page here, look at the bottom row of buttons which begin with the product name “ABBYY Proof of Identity.” Hover over the Learn More button and see if the hyperlink appears. If it does, then resize the screen larger or smaller and see if it then does not appear.
    https://www.ufcinc.com/ufc-product-overview/

    This happens with other buttons on the page, but it seems to only impact the first and second columns.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello @jimhill10,

    Thanks for writing to us.

    I’d request you to check whether there are any plugins installed that might be causing this. Or if the issue occurs in another theme as well.

    Here is what you can do to check:

    1. Please try switching to another theme, like Twenty Seventeen, and check whether the issue persists.

    2. Deactivate all plugins temporarily and see if that solves the problem. Then, activate the plugins one by one to see which plugin is causing the problem.

    This is a general debugging process that all WordPress support teams perform to find 90% of the problems. Here is a video that explains the process. If you’re concerned the debugging process might break your website, you can take a quick backup of your website as explained in this video.

    Please let us know how this goes.

    Looking forward to hearing from you.

    Hello @jimhill10,

    We have not heard from you in a while. I am going to mark this as resolved, please feel free to open a new thread in case of any other queries.

    Regards.
    Judith

Viewing 2 replies - 1 through 2 (of 2 total)
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