Hustle Pop not sending mail to me

Hi @govindmotiyar

I hope you are doing well.

Could you please export your Hustle module using the gear icon https://wpmudev.com/docs/wpmu-dev-plugins/hustle/#module-dashboards and then share it here using the Google drive so we can verify your PopUp configuration before any test?

Best Regards
Patrick Freitas

Hi Patrick, 

Thanks for your reply. Here is the link of exported Hustle Plugin. Please check and let me know what I should do.

https://drive.google.com/file/d/1o-XqryACOVOSotZ7I83bSFepFjewlgxp/view?usp=sharing

Thanks in advance

Govind Kumar

Hi,

I have the same issue. Some emails coming and some are not. Also if some of the emails come through, they are always going to the SPAM folder. As they are coming not in an encrypted format ( not secure).

Hi @missirina

I understand that the issue may be similar or the same but, as per this forum rules, please start a separate ticket of your own and we’ll assist you there.

Kind regards,
Adam

Hi @govindmotiyar

Thank you for sharing the form!

I checked it and it doesn’t have option to send e-mails enabled. Hustle will not send any e-mails “out of the box” unless you configure it to.

Please edit your popup and:

– go to its “Emails” setting section
– scroll down to the “Automated Email” option
– and enable “Send an automated email to the user” option

This will show settings for emails where you can add your own e-mail address (instead or in addition to email address grabbed from form) and this would cause Hustle to send emails.

Kind regards,
Adam

Hi Adam,

Thanks for your answer. Can you please tell me that what does the “user” stands for in “Send an automated email to the user”.

Is it means the person who is filling the form or the admin of the website.

Thanks

Hi @govindmotiyar

It can mean both, depending on what you set there.

By default, it means “user who is filling the form”. If you enable that option you will see that the recipient field contains this text

{email}

When a person submits the form, this “variable” will be automatically “on the fly” replaced with the e-mail address provided by that person and the message will be send to that address. So it will go to the “person who is filling the form”.

However:

1. you can add additional e-mail addressed to that, like

{email}, [email protected], [email protected]

and the very same message would then go to the “person who is filling the form” and to both these additional addresses (which can be e.g. yours)

2. or you can remove that variable entirely and just put your e-mail address there and in that case e-mail will not go at all to the person who is filling the form but only to that e-mail address that you put there (which can be website admin address or pretty much any other valid e-mail address).

Best regards,
Adam

Hi @govindmotiyar,

Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to re-open the thread if you need further assistance.

Best Regards
Nithin