Hustle plugin – IP in form

  • Resolved dextel

    (@dextel)


    3 months, 1 week ago

    Hello, we’re encountering an issue with the Hustle form plugin on our WordPress site. We’ve added a hidden field to capture the IP address of form submissions, but the recorded IP is consistently showing as ‘UNKNOWN’. Can you assist us in resolving this problem?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Laura – WPMU DEV Support

    (@wpmudevsupport3)

    Hi @dextel,

    Hope this message finds you well.

    After performing a test on my site I was not able to replicate the issue, the IP is being recorded as expected.

    https://prnt.sc/w-J3ddCPWzS2

    Using the gear icon on the right of the pop-up, could you export it?

    Then please share it using a cloud service, like Google Drive, pastebin.com, etc.

    Let us know.

    Best regards,
    Laura

    Thread Starter dextel

    (@dextel)

    Hi Laura,

    Thank you for your answer! Here is the exported item: https://we.tl/t-accK52YMgX

    Please let us know if this works! Thanks!

    Plugin Support Laura – WPMU DEV Support

    (@wpmudevsupport3)

    Hi @dextel,

    Thanks for sharing the Pop-up. After testing it on 2 different test sites I couldn’t reproduce the issue.

    I am getting the IP

    https://prnt.sc/wv5Us8dTRR6V

    In such a case, could you duplicate the pop-up and add a new hidden field using any other value, like the date?

    Let us know if it works for that.

    Best regards,
    Laura

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @dextel,

    Since we haven’t heard from you for a while. I’ll mark this thread as resolved for now. Please feel free to re-open this thread if you need any further assistance.

    Kind Regards
    Nithin

Viewing 4 replies - 1 through 4 (of 4 total)
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