Hustle isn’t adding emails to the list in Active Campaign

  • Resolved Mistress92

    (@mistress92)


    5 years, 6 months ago

    The setup between Hustle and Active Campaign is done properly.

    I reset the Active Campaign API and integrated it again and when I try to sign up to get the freebie the email gets added to Active Campaign but it’s not added to any list.

    I selected the list that I want all emails to go and it saved without any errors but it’s not adding the emails in the correct list.

    I have an automation setup but if the email isn’t added to the list, it’s not running.

    Please help

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Predrag – WPMU DEV Support

    (@wpmudev-support1)

    Hi @mistress92,

    Can you please explain this a bit further because I’m not sure that I’m completely understanding the issue you have?
    Are you saying that you have selected your list Hustle settings but when you subscribe your user is not being added to that list?
    I’m asking this because I tested this on my installation just now and I was added to the list properly:
    https://monosnap.com/file/citQNFe0Lt85KEHbbiALyKtOn0eN5C

    Could you try disabling your other plugins and switching to default WP theme to see if any of those are conflicting with Hustle on your site?

    Cheers,
    Predrag

    Thread Starter Mistress92

    (@mistress92)

    In my active campaign account, I have 3 lists.

    List A,B,C.

    I have welcome message automation setup for List A.

    I used the Hustle plugin to do an sign up embed. I linked the active campaign and choose to send all emails to List A.

    The issue is that when people sign up using the embed, they are added to the Active Campaign account but ARE NOT added to List A.

    I have 3 lists but they are not added to any list.

    Since they are not added to List A, the welcome automation doesn’t trigger.

    The issue is that they are not being added to the list that I chose in the setup.

    and Hustle is the only plugin that I have setup to collect emails.

    Plugin Support Predrag – WPMU DEV Support

    (@wpmudev-support1)

    Hi @mistress92,

    I’m afraid that I still can’t replicate this issue form my end, I added 3 lists and selected List 3 in Huste.
    After submitting my email I have added to the proper list right away, you can see how it behaves to me here:
    https://monosnap.com/file/OA0v1eJy7Du4uOOfMmBChZ60VBbahi

    It seems that this is something specific to your installation and conflict test should tell us if there’s anything preventing Hustle from working properly there.

    Cheers,
    Predrag

    Thread Starter Mistress92

    (@mistress92)

    Your test is what I exactly want. But I’m not sure what to do.

    Should I deactivate my active campaign account? I know I used a MailChimp plugin but I already deactivated that

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @mistress92 ,

    Your test is what I exactly want. But I’m not sure what to do.

    Should I deactivate my active campaign account?

    No, conflict test is when you deactivate all other plugins on site and try again with just Hustle if the error is still there, as shown in the flowchart:
    https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

    (make sure you have backup of your site before doing any changes)

    kind regards,
    Kasia

    Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello @mistress92

    Hope you’re doing well today! ??

    I’m closing this topic due to recent inactivity.
    Feel free to post back any updates and we will continue troubleshooting.

    Thank you,
    Dimitris

Viewing 6 replies - 1 through 6 (of 6 total)
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