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Resolved

(@pstidsen)

Hi there,

One week ago and again today hundreds of empty orders (no name, no order item, completely blank) are created on our store. The order status is “Pending Payment”.

Both time we have fixed it by setting the site in maintenance mode for 10 minutes, maybe deactivate some plugins and then it stops.

Any ideas on how to debug this further? Is it the payment gateway? Some API running?

The system report is here:

`
### WordPress Environment ###

WordPress address (URL): https://xxx.dk
Site address (URL): https://xxx.dk
WC Version: 8.8.3
REST API Version: ? 8.8.3
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.5.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: ?
WP Cron: ?
Language: da_DK
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 8.2.16
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 5000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 8.0.36-28
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 8.8.3
WC Database Prefix: w44_ber_
Total databasest?rrelse: 1601.60MB
Database datast?rrelse: 970.99MB
Database indexst?rrelse: 630.61MB
w44_ber_woocommerce_sessions: Data: 122.02MB + Index: 21.02MB + Engine InnoDB
w44_ber_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w44_ber_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w44_ber_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
w44_ber_woocommerce_order_items: Data: 12.52MB + Index: 3.52MB + Engine InnoDB
w44_ber_woocommerce_order_itemmeta: Data: 114.64MB + Index: 64.14MB + Engine InnoDB
w44_ber_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
w44_ber_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w44_ber_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w44_ber_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w44_ber_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w44_ber_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
hsn_cfu_pending_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_ac_segments: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w44_ber_actionscheduler_actions: Data: 13.17MB + Index: 14.81MB + Engine InnoDB
w44_ber_actionscheduler_claims: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
w44_ber_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w44_ber_actionscheduler_logs: Data: 7.19MB + Index: 5.69MB + Engine InnoDB
w44_ber_admin_columns: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
w44_ber_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w44_ber_berocket_termmeta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w44_ber_cf_form_entries: Data: 0.36MB + Index: 0.48MB + Engine InnoDB
w44_ber_cf_form_entry_meta: Data: 11.52MB + Index: 0.16MB + Engine InnoDB
w44_ber_cf_form_entry_values: Data: 3.52MB + Index: 3.55MB + Engine InnoDB
w44_ber_cf_forms: Data: 0.48MB + Index: 0.02MB + Engine InnoDB
w44_ber_cf_pro_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_cf_queue_failures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_cf_queue_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_cf_tracking: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_cf_tracking_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w44_ber_commentmeta: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
w44_ber_comments: Data: 23.55MB + Index: 17.09MB + Engine InnoDB
w44_ber_duplicator_backups: Data: 0.11MB + Index: 0.13MB + Engine InnoDB
w44_ber_duplicator_entities: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
w44_ber_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB
w44_ber_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
w44_ber_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w44_ber_frmt_form_entry: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
w44_ber_frmt_form_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
w44_ber_frmt_form_reports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_frmt_form_views: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
w44_ber_gdpr_cc_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w44_ber_litespeed_avatar: Data: 0.13MB + Index: 0.08MB + Engine InnoDB
w44_ber_litespeed_crawler: Data: 0.28MB + Index: 0.20MB + Engine InnoDB
w44_ber_litespeed_crawler_blacklist: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w44_ber_litespeed_img_optming: Data: 1.02MB + Index: 0.27MB + Engine InnoDB
w44_ber_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w44_ber_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
w44_ber_options: Data: 37.28MB + Index: 6.16MB + Engine InnoDB
w44_ber_pakkelabel_shipping_diffrentiated: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_pmxe_exports: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
w44_ber_pmxe_google_cats: Data: 0.38MB + Index: 0.00MB + Engine InnoDB
w44_ber_pmxe_posts: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
w44_ber_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_pmxi_hash: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
w44_ber_pmxi_history: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
w44_ber_pmxi_images: Data: 0.25MB + Index: 0.00MB + Engine InnoDB
w44_ber_pmxi_imports: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
w44_ber_pmxi_posts: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
w44_ber_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_postmeta: Data: 411.95MB + Index: 279.52MB + Engine InnoDB
w44_ber_posts: Data: 25.53MB + Index: 11.86MB + Engine InnoDB
w44_ber_profitmetrics_xml_feed: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
w44_ber_pys_stat_landing: Data: 0.17MB + Index: 0.00MB + Engine InnoDB
w44_ber_pys_stat_order: Data: 0.36MB + Index: 0.00MB + Engine InnoDB
w44_ber_pys_stat_product_order: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
w44_ber_pys_stat_traffic: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_pys_stat_utm_campaing: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_pys_stat_utm_content: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_pys_stat_utm_medium: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_pys_stat_utm_source: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_pys_stat_utm_term: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_rank_math_analytics_ga: Data: 0.19MB + Index: 0.13MB + Engine InnoDB
w44_ber_rank_math_analytics_gsc: Data: 20.55MB + Index: 23.09MB + Engine InnoDB
w44_ber_rank_math_analytics_inspections: Data: 4.52MB + Index: 0.48MB + Engine InnoDB
w44_ber_rank_math_analytics_keyword_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_rank_math_analytics_objects: Data: 4.52MB + Index: 1.52MB + Engine InnoDB
w44_ber_rank_math_internal_links: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
w44_ber_rank_math_internal_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
w44_ber_rank_math_redirections: Data: 0.23MB + Index: 0.02MB + Engine InnoDB
w44_ber_rank_math_redirections_cache: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
w44_ber_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
w44_ber_stock_log: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
w44_ber_term_relationships: Data: 3.25MB + Index: 2.30MB + Engine InnoDB
w44_ber_term_taxonomy: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
w44_ber_termmeta: Data: 0.34MB + Index: 0.30MB + Engine InnoDB
w44_ber_terms: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
w44_ber_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w44_ber_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w44_ber_trp_original_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
w44_ber_usermeta: Data: 25.55MB + Index: 18.06MB + Engine InnoDB
w44_ber_users: Data: 2.52MB + Index: 0.91MB + Engine InnoDB
w44_ber_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w44_ber_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_wc_customer_lookup: Data: 2.52MB + Index: 1.84MB + Engine InnoDB
w44_ber_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w44_ber_wc_order_addresses: Data: 4.52MB + Index: 6.06MB + Engine InnoDB
w44_ber_wc_order_bundle_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
w44_ber_wc_order_coupon_lookup: Data: 0.16MB + Index: 0.17MB + Engine InnoDB
w44_ber_wc_order_operational_data: Data: 3.52MB + Index: 1.89MB + Engine InnoDB
w44_ber_wc_order_product_lookup: Data: 8.52MB + Index: 7.06MB + Engine InnoDB
w44_ber_wc_order_stats: Data: 4.52MB + Index: 4.55MB + Engine InnoDB
w44_ber_wc_order_tax_lookup: Data: 2.52MB + Index: 3.03MB + Engine InnoDB
w44_ber_wc_orders: Data: 3.50MB + Index: 6.22MB + Engine InnoDB
w44_ber_wc_orders_meta: Data: 51.59MB + Index: 115.61MB + Engine InnoDB
w44_ber_wc_product_attributes_lookup: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
w44_ber_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w44_ber_wc_product_meta_lookup: Data: 2.52MB + Index: 2.89MB + Engine InnoDB
w44_ber_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w44_ber_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_wc_se_queue: Data: 0.25MB + Index: 0.16MB + Engine InnoDB
w44_ber_wc_se_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w44_ber_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w44_ber_wcsc_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w44_ber_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_wdr_order_item_discounts: Data: 2.52MB + Index: 0.83MB + Engine InnoDB
w44_ber_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_wfacp_stats: Data: 0.17MB + Index: 0.28MB + Engine InnoDB
w44_ber_wfblockediplog: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
w44_ber_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
w44_ber_wfconfig: Data: 2.52MB + Index: 0.00MB + Engine InnoDB
w44_ber_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_wffilemods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_wfhits: Data: 1.02MB + Index: 0.22MB + Engine InnoDB
w44_ber_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w44_ber_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
w44_ber_wfknownfilelist: Data: 5.52MB + Index: 0.00MB + Engine InnoDB
w44_ber_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w44_ber_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_wflogins: Data: 1.17MB + Index: 0.17MB + Engine InnoDB
w44_ber_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
w44_ber_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY
w44_ber_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
w44_ber_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_wfsecurityevents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
w44_ber_wfstatus: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
w44_ber_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_wfwaffailures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_woocommerce_bundled_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w44_ber_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w44_ber_woocommerce_gc_activity: Data: 0.05MB + Index: 0.06MB + Engine InnoDB
w44_ber_woocommerce_gc_cards: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
w44_ber_woocommerce_gc_cardsmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
w44_ber_wpmelon_advbedit_temp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_wpml_mails: Data: 9.52MB + Index: 0.02MB + Engine InnoDB
w44_ber_wt_iew_action_history: Data: 0.41MB + Index: 0.00MB + Engine InnoDB
w44_ber_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
w44_ber_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

acf-field: 6
acf-field-group: 3
attachment: 11999
blocks: 46
br_filters_group: 1
br_labels: 6
br_product_filter: 8
custom_css: 2
elementor_library: 17
elementor_snippet: 1
forminator_forms: 1
fusion_element: 6
fusion_template: 1
gift_card: 18
language_switcher: 2
nav_menu_item: 147
oembed_cache: 1
page: 73
popup: 2
popup_theme: 8
post: 38
product: 1939
product_variation: 10131
rank_math_schema: 1
revision: 37
rm_content_editor: 1
seopress_404: 5
shop_coupon: 202
shop_order: 36512
shop_order_refund: 2379
slide: 6
ux_template: 4
wcpf_item: 7
wcpf_project: 1
wfacp_checkout: 1
woo_discount: 3
woo_discount_cart: 1
wpcdt_countdown: 5
wpgae_click_event: 7
wpgae_scroll_event: 1
wp_global_styles: 1
wp_navigation: 1
yith-wcpsc-wc-chart: 51

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (44) ###

Admin Columns Pro: af AdminColumns.com – 6.4.1
Advanced Custom Fields: af WP Engine – 6.2.9
Cookie banner plugin for WordPress – Cookiebot CMP by Usercentrics: af Usercentrics A/S – 4.3.8
Cost of Goods for WooCommerce Pro: af WPFactory – 3.0.4
Duplicate Page: af mndpsingh287 – 4.5.3
Export customers list csv for WooCommerce, WordPress users csv, export Guest customer list: af PI Websolution – 2.1.32
Forminator: af WPMU DEV – 1.30.2
Kadence WooCommerce E-mail Designer: af Kadence WP – 1.5.12
Klaviyo: af Klaviyo
Inc. – 3.3.5

LiteSpeed Cache: af LiteSpeed Technologies – 6.2.0.1
WooCommerce Load More Products: af BeRocket – 1.2
Loco Translate: af Tim Whitlock – 2.6.7
OnSale Page for WooCommerce: af wpgenie – 1.0.12
Shipmondo til WooCommerce: af Shipmondo – 4.2.0
PixelYourSite PRO: af PixelYourSite – 10.0.0.1
Billwerk+ Payments for WooCommerce: af Billwerk+ – 1.7.0
Rank Math SEO PRO: af Rank Math – 3.0.60
Rank Math SEO with AI Best SEO Tools: af Rank Math – 1.0.217
Smart WooCommerce Search by Searchanise: af Searchanise – 1.0.16
Speculative Loading: af WordPress Performance Team – 1.2.2
Trustpilot-reviews: af Trustpilot – 2.5.925
User Role Editor: af Vladimir Garagulya – 4.64.2
Import Export WordPress Users and WooCommerce Customers: af WebToffee – 2.5.4
ViaBill - WooCommerce: af ViaBill – 1.1.42
Woo Discount Rules PRO 2.0: af Flycart – 2.6.2
Discount Rules Core: af Flycart – 2.6.3
Product Feed PRO for WooCommerce: af AdTribes.io – 13.3.2
WooCommerce Advanced Bulk Edit: af George Iron & Yas G. – 5.3.6.2
WooCommerce AJAX Products Filter: af BeRocket – 3.1.4.6
Woo Gift Cards: af Woo – 1.16.9
Woo Product Bundles: af Woo – 7.0.1
Product SKU Generator for WooCommerce: af SkyVerge – 2.5.0
WooCommerce ProfitMetrics: af ProfitMetrics – 2.34
Stock Manager for WooCommerce: af StoreApps – 3.0.0
WooCommerce: af Automattic – 8.8.3
Wordfence Security Activ@tor: af moh@medhk2 – 1.4.0
Wordfence Security: af Wordfence – 7.11.5
WP All Export Pro: af Soflyy – 1.8.8
WP All Import Pro: af Soflyy – 4.8.7
WP Mail Logging: af WP Mail Logging Team – 1.12.0
WP All Export - WooCommerce Export Add-On Pro: af Soflyy – 1.0.9
WP All Import - ACF Add-On: af Soflyy – 3.3.8
WP All Import - WooCommerce Import Add-On Pro: af Soflyy – 4.0.0
YITH Product Size Charts for WooCommerce Premium: af YITH – 1.8.0

### Inactive Plugins (5) ###

Advanced Database Cleaner PRO: af Younes JFR. – 3.2.3
Caldera Forms: af Caldera Forms – 1.9.7
Export WooCommerce customer list PRO: af Pi Websolution – 1.2.14
Query Monitor: af John Blackbourn – 3.16.2
Woo Caldera Discount Addon: af Muhammad Hassan – 1.0.0

### Dropin Plugins () ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: DKK (kr.)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
gift-card (gift-card)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### Logging ###

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 dage
Level threshold: –
Log directory size: 263 MB

### WC Pages ###

Shop basisside: #53 - /webshop/
Kurv: #54 - /kurv/
Checkout: #55 - /kasse/
Min konto: #56 - /min-konto/
Vilk?r og betingelser: #76 - /handelsbetingelser/

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.18.7
Parent Theme Author URL: https://uxthemes.com
WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/cart/mini-cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/order-received.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome-child/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/header.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/rating.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome-child/woocommerce/notices/success.php version 8.5.0 er udg?et. Kerneversionen er 8.6.0
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php

Outdated Templates: ?
					
					
						L?r hvordan man opdaterer

### Gift Cards ###

Database Version: 1.16.9
Loopback Test: ?
Task Queueing Test: ?

### Product Bundles ###

Database Version: 7.0.1
Loopback Test: ?
Template Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
product-pre-publish-modal
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-custom-fields
settings
async-product-editor-category-field
launch-your-store

Daily Cron: ? Next scheduled: 2024-05-08 08:44:26 +02:00
Options: ?
Notes: 18
Onboarding: completed

### Action Scheduler ###

Complete: 37.165
Oldest: 2024-04-07 10:21:29 +0200
Newest: 2024-05-08 10:16:03 +0200

Pending: 5.862
Oldest: 2024-05-08 09:11:48 +0200
Newest: 2024-05-09 05:43:33 +0200

Failed: 1.281
Oldest: 2024-02-22 10:09:01 +0100
Newest: 2024-05-08 09:42:35 +0200


### Status report information ###

Generated at: 2024-05-08 10:16:04 +02:00
`

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Viewing 8 replies - 1 through 8 (of 8 total)

Stef
(@serafinnyc)

6 months, 3 weeks ago
Hello @pstidsen you have something super odd, that I’ve never see before. A table called
```
hsn_cfu_pending_users
```
Any idea which app is adding that? There’s not much data on it, but caught my eye. You also have what appears to be an outdated template from Flatsome. So get that updated as that is the Success template. I’d start there.
Thread Starter pstidsen
(@pstidsen)

6 months, 3 weeks ago

Hi @serafinnyc,

Thanks for your reply! The “hsn_cfu_pending_users” is added by the now closed calderaforms which we have used before. On the top of that, we had some “pending user” functionality, meaning that when a form was filled, a user was created, but it was pending until an admin approval. We have now moved to Forminator. There are other tables with “_cf” – I think the developer of the “pending user” functionality has forgotten to include the table prefix.

I will fix the outdated Flatsome template. However, I barely think that could be the issue.

Best Regards,
Peter
Plugin Support ckadenge (woo-hc)
(@ckadenge)

6 months, 2 weeks ago
Hi there @pstidsen,

Thank you for reaching out.

I understand you are facing an issue with empty orders being created on your store. To understand the issue even better, please share with us:

Fatal error logs (if any) under WooCommerce > Status > Logs. You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.
Looking forward to assisting you further.
Thread Starter pstidsen
(@pstidsen)

6 months, 2 weeks ago

Hi @ckadenge,

Thanks for your reply. This is the fatal error log from yesterday, where the problem occurred. It doesn’t look to be related to the issue.

https://pastebin.com/7VGnYM4R

Plugin Support ckadenge (woo-hc)
(@ckadenge)

6 months, 2 weeks ago

Hi there @pstidsen,

Thanks for sharing further details on this.

I took a close look at the shared error log and the error you’ve shared is related to the PixelYourSite Pro plugin.

Here are a few steps to troubleshoot this:

1. Ensure that you’re running the latest version of the PixelYourSite Pro plugin. Outdated plugins can often cause compatibility issues.

2. Check for Plugin Conflicts: Disable all other plugins except WooCommerce and PixelYourSite Pro to see if the error persists. If it doesn’t, you can enable the plugins one by one to identify which one is causing the issue.

3. Temporarily switch to a default WordPress theme like Twenty Twenty-Four to rule out any theme-related conflicts.

4. If the issue persists, I would recommend reaching out to the PixelYourSite Pro’s support team. They would be better equipped to help you resolve this specific issue.

Remember to back up your site before making any changes.

anastas10s
(@anastas10s)

6 months, 1 week ago

Howdy ?? We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

nitsanel
(@nitsanel)

3 months, 3 weeks ago

Hey @pstidsen Did you find any solution for this ?

Thread Starter pstidsen
(@pstidsen)

3 months, 3 weeks ago

We deactivate some API’s and plugins. And it was solved over time. We did not manage to find the exact solution.

Viewing 8 replies - 1 through 8 (of 8 total)

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