Hummingbird prevents Sendinblue from sending events

Hello @publikk !

I’m sorry to hear that you’re experiencing this issue!

I’ve tried to replicate the issue you’ve reported, however I wasn’t able to do so – not sure in this case if it’s a specific setting I may be missing or some part of the process.

Would you be able to share the exact steps to replicate this and the method you’re using to check in this case – we would like to be sure that we’re not missing anything while replicating and investigating here.

Warm regards,
Pawel

Hi Pawel, thank you for your reply!

I’ve tested it twice more and I was able to get it work on my local machine.
But nevertheless I’m still unable to get it work on our production server.
I’ll test it again and let you know a bit later.

Thank you and BR

Hi @publikk,

I’ll test it again and let you know a bit later.

Sure, please do let us know how that goes. Since you have confirmed it works on your local site, maybe you could also check whether the issue isn’t due to a conflict?

You can try running a conflict test to rule out whether it isn’t due to a conflict, please check the following flowchart for more info:
https://wpmudev.com/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

Kind Regards,
Nithin

Yeah, thanks for the chart, I’ve actually already tried it with plugins and possible conflicts, but the problem seems to be a bit weirder than it seemed from the first glance.

The thing is I’ve tried it just another time on my local machine and it suddenly stopped working too. Then I’ve tried to get back to the previous commit which worked 100%, but it was not working too!
So I guess it’s something else, like a server conflict, or cookies or something like that. I’m discussing it with Sendinblue support now, so hopefully we’ll find the solution.

Hi @publikk,

Yeah, it could be a server-related issue. Please check with your hosting support as you discuss the issue with Sendinblue support.

Please let us know how it goes and if you require further assistance.

Best Regards,
Nebu John

We’ve found out what was the reason. It was not Hummingbird. It was Sendinblue not sending these events for Admins’ accounts.

So Hummingbird is okay in this regard. Although I have a couple of other notices about its work regarding Assets optimization. The configuration resets periodically and it’s not saved in the config. This is actually annoying, because it doesn’t allow to set up the webpage for the best performance.

And BTW it removes the site icon somewhere, so it shows a 404 for it.

What should I do with this?

• This reply was modified 2 years, 8 months ago by Judge Dredd.
• This reply was modified 2 years, 8 months ago by Judge Dredd.

Hello @publikk !

I trust you’re having a great week!

I’m glad to hear that the main issue is resolved! Apologies for the other issues though!

Please open separate ticket(s) for the other issues so we can investigate them separately and avoid discussing multiple topics in a single ticket, our team will gladly check those out for you.

Kind regards,
Pawel