• Resolved RED_Android

    (@red_android)


    Good day. I enabled the page cache, browser cache and rss cache, once reloading the page cache settings page, my website completely stopped loading. I have tried removing all the plugin files and the entries in wp-config and htaccess.

    My site still is not loading. Please help urgently!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    HI @red_android,

    Sorry to hear about the issue noticed. In general, the mentioned settings shouldn’t be causing the website to go down when activated.

    I could notice you have managed to get the website back up. If you are still looking to troubleshoot what caused the issue then enabling debug mode should help in giving a better idea of what might be causing it. However, the issue would need to be replicated in order to find the source of the issue.

    If you are comfortable with that then to enable debug, open your wp-config.php file located in your root directory, and look for define(‘WP_DEBUG’, false);. Change it to:

    define('WP_DEBUG', true);

    In order to enable the error logging to a file on the server you need to add:

    
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );
    @ini_set( 'display_errors', 0 );
    define( 'SCRIPT_DEBUG', true );
    

    After making the above changes, please try to replicate the issue. If the issue occurs again, the related errors will be saved to a debug.log log file inside the /wp-content/ directory.

    Please attach these in your next reply in txt format file, so that we could give a closer look. You can find more details about debugging here.

    Please let us know how that goes.

    Kind Regards,
    Nithin`

    Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @red_android,

    Since we haven’t heard from you in a while, I’ll mark this thread as resolved for now. Please feel free to re-open the thread if you need further assistance.

    Best Regards
    Nithin

Viewing 2 replies - 1 through 2 (of 2 total)
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