HUGE Issues The Payment is Always Cero!

Hi @kenedyt , can you let us know which payment gateway you are using?

And is this referred to the payments in the checkout page or for the upsell?

Do let us know. Thanks.

I am using stripe gateway, and the thing is I had to go back to 3.0.14 and remove completely the order bumps for this to work poorly, I need to retest the latest 3.1.4 without the order Bumps there, but using just having them the payment are being bypassed and wocoomerce final paymen is always cero! See: https://app.screencast.com/z9RD1bV775UHN

And: https://app.screencast.com/4kWUjpagqGE1x

I had to remove the Order Bumps completely to ahve this working just for 1 producto, no order bumps not curcy working properly either. could you please check this ASAP? and test the orderbumps paying with sandbox or eomthing with your latest versions of the plugin free and pro as well? The latest versions are not being tested completely into the final payment, PLEASE HELP!

Hi @kenedyt , we will test immediately.

Can you confirm the following:

• The products you have assigned for checkout and order bump, are all of those handled via CURCY for multi-currency?
• Are all the products simple products or variable products?
• Did you assign any discount in WPFunnels for order bump products and the checkout product?
• Is there any specific settings you have in CURCY that we can replicate in our environment?

Do let us know these and we will test to find a solution real quick.

Thanks.

1. The issue remains considering I had to go back to the old Curcy not the one added the hooks for the calculations, so Curcy was not the cause. WP funnels is not working properly if I have just set 1 order bumps, even when I am not clicking on it to add it to cart the issue for 0 at the end of charging remains.
2. All of them simple products.
3. yes I added discount for the main product and the results worked if the order bumps are not there, I had to remove and delete them completely for the discount for the main product works but I tested this working in v 3.0.14 not the latest. Besides that I added the order bumps with discount for sure to make it appealing to buy and the issue still there. The order bumps just have to exist for the 0usd issue to appear.
4. as I told you Curcy devs version using the hooks was not used I discarded the dev version to test if it was their fault, but nothing. Curcy older stable version was used like I did months ago. I thought they were responsible but not I had to roll ack to that 3.0.14 version and delete the bumps to finally make it work.
5. another huge issue is if I click on “Allow Use Coupons”, any time I use any coupon you can see on the cart before even paying is showing Total: 0 use as well. So when adding any coupon the result is cero and woocommerce will be charging 0usd with the manually added coupon as well. Btw that coupon issue s still there in versión 3.0.14 that is a way older issue ad well.

please check ad fix all those things, the issues are Really BIG!

eairing for that fix to finally use the Wpfunnels with curcy, manual coupons and auto percentage discounts applied for the bumps.

pleae check thoroughly and test the paymentsbas well, if the final payment is not working nothing fancy matters. Thanks, waiting for you guys, this is critical!

• This reply was modified 11 months ago by kenedyt.

@kenedyt Thank you for the detailed explanation. We will test and get back to you with our findings shortly.

Hi @kenedyt , we followed the steps you explained but it did not occur in our environment. Would you please come over to our support so that we can give you premium support as you are one of our Pro users?

Thanks.

I just paid or pro support for a year, and I not seeing any prioritym could youpease explain me? is there just email for that PRIORITY?

Hi @kenedyt , if needed, we are ready to get on a call. With priority, we mean, we will go above and beyond to give you a solution. We have a good reputation for that. And for our Pro users, we try to help directly on our support email and sometimes, via call when needed. So please reply back to the support ticket and we will do our best to help you launch your campaign.

Thanks.

Ok, please lets do that, I am in a rush guys!

Hi @kenedyt , I have sent you an email with a link to join on a meeting with me. Thanks.

Hi @kenedyt , as we have helped you solve the issue and launch the campaign, we are marking this thread as resolved. Feel free to reach us again if you need any further assistance.

Thanks.