Huge Issues Since 5.0.0 Update on June 22nd

  • Resolved alanrogers

    (@alanrogers)


    1 year, 5 months ago

    First of all I do want to say that I received a prompt response to my Support ticket through email, but as of yet, this has led to no resolution to an ever-increasing number of issues I am discovering since the 5.0.0 update.

    1. Currently I can’t make amendments to a Form because it won’t Save

    https://app.screencast.com/0nwwzyJXydtI0

    1. From ‘Entries’ I clicked on a Form to open it up. From there the ‘Previous’ & ‘Next’ tabs didn’t work and when I clicked on ‘View All’ there is nothing here?

    https://app.screencast.com/wiARrC8Wvykb1

    1. No ‘Email Notications’ Settings now showing – although Notification emails ARE currently still being sent to the business, I can’t change or add to this?

    https://app.screencast.com/pDT4yIPZ6apbv

    1. No Visual Reports currently being displayed

    https://app.screencast.com/HHGoFcXkwfFqp

    The Support solution to issue 1) is to “exclude FluentForms path from Litespeed’s settings so it won’t cache further” – and for issue 2) “your issue related to the form saving, most probably your server is blocking the REST API request. Maybe Mod security. In that case, you may ask your hosting provider to disable mod security for REST API.”

    I have had no response to issue 3) yet and 4) is one that I noticed this morning.

    It seems to me that there are MAJOR issues with this update as others have pointed out. Have you now recognised these issues and are looking for another update, if not where can I get a copy of the most recent version before 5.0.0 so I can roll it back.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Lukman Nakib

    (@pyrobd)

    Thank you for clarifying all the points. We have released another update this should fix point 3 and 4. Can you please check and let us know. Also please let me know your ticket ID.

    Thank you so much for your help and patience.

    Thread Starter alanrogers

    (@alanrogers)

    Thanks for your swift response to this, I’ve notice a few more issues that will hopefully be linked to points 3 & 4 and will also be resolved in the next update.

    I notice that the Search Facility isn’t working, and also that I can’t get past Page 2 of my Entries Pages?

    Although this screenshot below has 3 highlighted at the bottom it is actually just Page 2!

    https://app.screencast.com/eDcfY9CcaRAEG

    Regarding Points 1 and 2, why do I now need to take action to prevent them by, for point 1) excluding FluentForms path from Litespeed’s settings so it won’t cache further”

    – and for issue 2) more concerningly to me “your server is blocking the REST API request. Maybe Mod Security. Ask your hosting provider to disable mod security for REST API.”

    I didn’t have to take such action in the previous version so can these issues not be resolved within the plugin itself?

    Thanks again for your swift response, much appreciated. I will wait until the next update.

    Thread Starter alanrogers

    (@alanrogers)

    Thank you for the latest update to 5.0.4 but this has only solved issue 1) – I can now Save any amendment to an existing Form.

    ALL of the other issues I reported still remain.

    Later I will record a screencast video to demonstrate these issues and add it here.

    Thread Starter alanrogers

    (@alanrogers)

    Screencast video walk through of remaining issues (that I’ve found so far) – https://app.screencast.com/fF8BlaUQOtDbl

    Hope this helps in identifying the problems and finding a solution

    Thread Starter alanrogers

    (@alanrogers)

    Once again thank you for your further update to 5.0.6 but unfortunately this has made NO difference or improvement to ANY of the issues I shared in my video yesterday?

    It’s getting REALLY frustrating now!!

    I’m not sure if I should be creating a new thread each time because I have had no further response to this one since the initial one?

    Plugin Author Lukman Nakib

    (@pyrobd)

    Sorry for the delay, actually it’s the Eid holiday here, and that is the reason for the delay. I could not recreate the issues, so I will need admin access, for this, can you please open a support ticket here, I will help you with all your issues. Also, you get faster response there now.

    Thanks

    • This reply was modified 1 year, 5 months ago by Lukman Nakib.
Viewing 6 replies - 1 through 6 (of 6 total)
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