Huge Fail

  • The Event Espresso plugin worked wonderfully – until the DAY of my event – when it decided to turn the event from “Active” to “Expired”. I urgently checked all my settings, and there is no clear indication of why it would do this! I rushed to try to create new ticket-types to add to the Event page. There is not a radio-button or something that I could control to reverse it back to “Active”. Everyone going onto my website to buy a ticket could see the word “Expired” and could not buy a ticket!! This messed up our event royally – I received a flood of emails about it – and I’m sure many people that would have attended, decided not to come. We are honestly really really upset and disappointed that this happened.

Viewing 1 replies (of 1 total)
  • Plugin Author Garth Koyle

    (@garthkoyle)

    Hi @gratefuljuice

    Event Espresso is designed so that it will automatically turn your tickets on sale or end selling tickets based on the dates and times you choose. There is a Sale Starts date and a Sell Until date, and the tickets will be available between those dates. It sounds like to me that you set your date for too early in the day.

    Please edit your event and double check the date and time that you have in ticket Sell Until fields.

    Then also double check that you have the correct Time Zone setting in WordPress.

    So, if the day of your event, you set the ticket Sell Until date for say 8am, then the tickets would not be available for sale after 8am.

    I’m sorry for your frustration, but Event Espresso just works based upon the dates you entered.

    Does that help?

Viewing 1 replies (of 1 total)
  • The topic ‘Huge Fail’ is closed to new replies.