• Our WooCommerce store went for a toss with the recent upgrade to Hueman 3.7.9. The “Add to Cart” and “Checkout” were not working – lost some sales. We have downgraded it to 3.7.8 and disabled theme auto-updates. Now the store is functioning fine.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Theme Author presscustomizr

    (@nikeo)

    Many thanks for reporting the problem. Exploring it.

    Theme Author presscustomizr

    (@nikeo)

    Hi @roxymathew I’m not able to reproduce the issue when using the latest version of Hueman with the latest WooCommerce.
    Adding an item to cart and checkout work fine. You can test on this demo site for example : https://demo-hueman.presscustomizr.com/shop/

    It would help if you could provide more details on how to reproduce the bug.
    Also, the issue might be due to a conflict with a third party plugin, in this case you’ll want to follow the troubleshooting process here after.

    1. Use the latest software versions : make sure WordPress, your theme and plugins are all updated to their latest versions.
    2. In your WordPress admin, go to settings > general and verify that your WordPress Address (URL) and Site Address (URL) are identical. The website will not run properly if the urls are different.
    3. Cache plugin : if you use a server cache or cache plugin, clear it’s cache content and disable caching via it’s settings.
    4. Browser :
    • Check for plugin conflict: Install the WP official Health check plugin. Activate the troubleshooting mode. Then deactivate all of your plugins. If it fixes the issue, re-activate your plugins one by one, until you identify the plugin in conflict.
    • Child theme : activate the parent theme if you use a child theme
    • Theme problem : try to activate a WordPress default theme ( Twenty … )
    • Javascript : make sure you did not insert custom javascript code ( like analytics, subscription popup… ), for example in a widget, that could break your site.
    • To log possible code errors on your website, enable WP_DEBUG mode and log the output of the debug.log to a file that you can share on https://pastebin.com/ or https://gist.github.com ( to get a debug log file you need to set define( 'WP_DEBUG', true ); and define( 'WP_DEBUG_LOG', true ); in your wp_config.php file.

    Thread Starter RockSea

    (@roxymathew)

    Thanks @nikeo, I will explore it once the flash sales are over tonight and get back to you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Hueman 3.7.9 Conflict with WooCommerce’ is closed to new replies.