Hubspot popups fire up within backend Divi Builder

Hey Simon,

I don’t have access to a divi builder to debug this properly. We don’t render the forms in the Gutenberg editor in the backend, but your theme seems to be doing it. Can I ask what targeting rules you have on your popup form?

Cheers

I would love to be able to tell you, but whenever I sign into HubSpot from the WP Dashboard, it signs me out within a minute (even though I click the ‘remember this pc’ button). Why is that happening?

This is where I sign in:
https://i.imgur.com/gjz2Tsn.png
BUT it signs me out almost immediately.

If you log into HubSpot in a new tab, app.hubspot.com does that session stay active? What is your portalId when you login directly to HubSpot in the new tab?

Ok I’m in – it seems that you need to log into “app.hubspot.com” in a separate browser tab, and you cannot close that tab whilst working within the HubSpot menus with the WP Dashboard.

But getting back to your question – this is the Targeting rules that I have for the form:
https://i.imgur.com/BsH3o3g.png

This issue seems to be coming the Divi builder and how it’s loading your page themes as if they were on the frontend potentially. It looks like the builder is an iframe that is making our popup form think we’re in the frontend. Without having access to the builder, as it’s paid, the best I can suggest for you now is to change the targeting rules on the Popup form to not trigger on your test pages while building them, and enabling them for the pages you publish live. I’ll have a look to see if I can get a license for Divi to take a further look into this.

• This reply was modified 4 years, 1 month ago by mccanns.

Would this do the trick?
https://i.imgur.com/YS0RNEd.png
(adding an exclusion rule when the website URL contains ‘wp-admin’)

I wouldn’t expect it to if the builder is loading your site in an iframe from https://sld-design.com/test/grm/. Does temporarily excluding the page with an exclusion rule like https://imgur.com/a/35NWWIz work for now while you build the page? You can re-enable it by just deleting the exclusion rule then after you’ve finished editing. I haven’t used the Divi builder before, so unless I have access to one there isn’t much else I can suggest currently. Ultimately, the quick fix for now is to turn the popup form off for the time you work on the page, and re-enable afterwards.

Hey, just wanted to follow up, I actually managed to get my hands on the builder provided by elegant themes themselves to look into this. Unfortunately they do indeed load the webpage from an iframe for the builder like I had assumed, so the best thing you can do is still just edit the rules of the popup form to not show up during the time you are editing it. Thanks for reaching out about the problem.