• Resolved carloslwnt29

    (@carloslwnt29)


    Hi,

    I installed the plugin, but it is always showing “HubSpot Plugin needs 3rd party cookies turned on for account security”, but my browser is set to allow 3rd party cookies.
    Any tips?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support mlamacchia

    (@mlamacchia)

    Hi @carloslwnt29, what browser/os are you using?

    Thread Starter carloslwnt29

    (@carloslwnt29)

    edge, on mac os

    • This reply was modified 4 years, 8 months ago by carloslwnt29.
    Plugin Support mlamacchia

    (@mlamacchia)

    Yes, it seems Edge is blocking third-party cookies by default. Can you follow these steps and see if it works?

    1. Visit edge://settings/privacy
    2. Cour “Tracking prevention” block should be enabled and on “Balanced” by default. This configuration is ok
    3. Click on “Exceptions”
    4. Click “Add a Site”, write your website’s domain, then press “Add”. eg, if your WP admin is https://yourwebsite.com/wp-admin/, then you should input yourwebsite.com
    5. Reload the page where the “3rd party-cookies” error is showing

    These steps seem to work with Edge on my Macbook.

    • This reply was modified 4 years, 8 months ago by mlamacchia.

    Hello @carloslwnt29

    We hope we could have helped with the instructions provided. Please, let us know if you still need help.

    Regards,
    HubSpot WordPress Team

    i also encounter the same problem. i am on safari.

    i installed HubSpot All-In-One Marketing – Forms, Popups, Live Chat plugin, and got directed to a page that said “HubSpot Plugin needs 3rd party cookies turned on for account security.”

    unable to follow any steps as there was no way to access settings. i uploaded the zip file but it said the followings:

    Unpacking the package…

    Installing the plugin…

    Destination folder already exists. /home/bangfore/public_html/a1vanilla.com/wp-content/plugins/leadin/

    Plugin installation failed.

    PLEASE HELP!!

    Plugin Support mlamacchia

    (@mlamacchia)

    Hi @lbsiukalay

    Re-installing the plugin won’t fix the issue, you need to update your browser’s settings.

    From Safari:
    – Open your browser’s settings (Click on “Safari” on the top bar, then “Preferences…”)
    – Click “Privacy”
    – Uncheck the option “Prevent cross-site tracking”
    – Restart Safari

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘HubSpot Plugin needs 3rd party cookies turned on for account security’ is closed to new replies.