Hubspot plugin integration

  • Resolved marianssen

    (@marianssen)


    1 year, 1 month ago

    Hi,

    I’m trying to integrate Hubspot plugin as described in your tutorial here. I’ve configuted Hubspot, enabled integration and HubSpot consent mode inside Complianz. However, hubspot cookies are still loading automatically on load.

    What could be the issue?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor jarnovos

    (@jarnovos)

    Hi @marianssen,

    If you only see the following two cookies from HubSpot prior to consent: __cfuvid and __cf_bm, this is indeed expected. As per the HubSpot prviacy/consent documentation, these cookies are classified as “Functional” as they are necessary to provide rate limiting and bot protection.

    The other HubSpot cookies, e.g. the ones classified as Statistics/Marketing cookies, will be held back until the user consents in the Cookie Banner.

    Kind regards, Jarno

    Thread Starter marianssen

    (@marianssen)

    @jarnovos, thank you for the quick reply! I see, but these are 3rd party cookies. I though that, according to the GDPR legislation, any 3rd party cookies are not allowed. Isn’t that the case?

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @marianssen,

    Please know that we can not provide you with any legal advice on these forums.

    To make this integration as seamless as possible, we hook into HubSpot’s consent banner; which prevents the need for us to explicitly block their scripts. As there are quite a number of variations possible with HubSpot, blocking their scripts could result in dependency issues and such.

    So, you enable the Consent Banner in HubSpot, so that HubSpot waits before setting any non-functional cookies. Complianz then hides the HubSpot banner, and consenting to the Complianz banner will then accept the “hidden” HubSpot banner, after which the HubSpot cookies are loaded.

    But this also means that HubSpot is in charge of determining which cookies that includes before/after consent, we don’t have control over the HubSpot scripts since they aren’t actually ‘blocked’ by Complianz with this implementation.

    You can decide to block their scripts using the Script Center instead, which would prevent those functional cookies as well; but I can not ensure that HubSpot will still fully work as intended with this approach.

    Kind regards, Jarno

Viewing 3 replies - 1 through 3 (of 3 total)
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