Hubspot Connection Error

  • Resolved kelz784

    (@kelz784)


    4 years, 6 months ago

    Hi there,

    I have just installed this plugin and am trying to get it set up.

    I click on the “Continue with this Account” button, it says I’m connected to Hubspot and then the page refreshes and I’m back to the “Continue with this Account” button and not connected.

    Any help would be much appreciated ??

    Thanks so much!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support cheffernan

    (@cheffernan)

    Hi @kelz784,

    I am very sorry to hear you are having difficulties getting connected to the HubSpot plugin. Thank you so much for reaching out. We appreciate your time and hope we can resolve this issue quickly! As we have not had any other reports of this issue, would you mind providing details of:

    – what operating system you are using (windows / mac etc)
    – what browser (and browser version) you are using.
    – are there any error messages visible in your browser console when the connection is failing??
    – details of a website domain you used to sign up to HubSpot

    If you would feel more comfortable providing this information over email, you can reach me at [email protected]. Some troubleshooting steps that I can suggest to resolve the issue are:

    – insure you are using a HubSpot supported browser
    – make sure your browser is up to date
    – attempt to make the connection in another browser e.g chrome, firefox etc.

    I understand that there is a particular browser you make want to work in and we will work to get you set up in that browser if possible. In the meantime, following these trouble-shooting steps will help us zero-in on what exactly is causing the issue.

    Thank you again for reaching out! I hope we can resolve this issue quickly.

    Kind Regards,
    Conor Heffernan

    • This reply was modified 4 years, 6 months ago by cheffernan.
    Plugin Support cheffernan

    (@cheffernan)

    Hi @kelz784,

    I am very sorry to hear you are having difficulties getting connected to the HubSpot plugin. Thank you so much for reaching out. We appreciate your time and hope we can resolve this issue quickly! As we have not had any other reports of this issue, would you mind providing details of:

    – what operating system you are using (windows / mac etc)
    – what browser (and browser version) you are using.
    – are there any error messages visible in your browser console when the connection is failing??
    – details of a website domain you used to sign up to HubSpot

    If you would feel more comfortable providing this information over email, you can reach me at [email protected]. Some troubleshooting steps that I can suggest to resolve the issue are:

    – insure you are using a HubSpot supported browser
    – make sure your browser is up to date
    – attempt to make the connection in another browser e.g chrome, firefox etc.

    I understand that there is a particular browser you make want to work in and we will work to get you set up in that browser if possible. In the meantime, following these trouble-shooting steps will help us zero-in on what exactly is causing the issue.

    Thank you again for reaching out! I hope we can resolve this issue quickly.

    Kind Regards,
    Conor Heffernan

    Plugin Support cheffernan

    (@cheffernan)

    Hi @kelz784,

    Apologies for the duplicate response above. As this thread has been inactive for a couple of days, I am going to mark this issue as resolved. If you are still experiencing some difficulty, you can reach me on the email included above or respond on this thread again.

    Thank you again for reaching out, I do hope I was able to assist you in resolving your problem.

    Kind regards,
    Conor Heffernan

Viewing 3 replies - 1 through 3 (of 3 total)
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