Duplicate Order Notification Emails

Hi @simplecv

Did you conduct a conflict test? Also, could you check if there’s any fatal error log related to Stripe in WooCommerce > Status > Logs? If you find any, could you please share it with us?

You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here. This will help us investigate further and provide you with a more accurate solution.

Also, do the orders have duplicate notes? If so, could you share a screenshot of the order notes?

For screenshots, you may use https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.

I’ve checked our GitHub repo and found some reports that seem similar to your issue. I’m trying to check if this problem is related to these.

• https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2463
• https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2331

In the meantime, as a workaround, navigate to WooCommerce > Settings > Payments > Stripe > Settings > Advanced settings and enable legacy checkout experience.

I hope this provides some clarity. Please let us know if you have any other questions!

Thank you for your reply.

I haven’t tested for conficts as reverting to the legacy checkout fixed the issue.

Yes, the order notes are duplicated. Please see the screenshot here https://snipboard.io/MzBcGP.jpg

There are no fatal errors asscoiated with Stripe.

Hi @simplecv

Thanks for sharing further details.

As I explained earlier, our developer are aware of this issue: https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2463

At the time being, we can’t give you an estimate for when the team will look into or fix the issue, as bug reports are prioritized based on a few criteria. Please subscribe to the GitHub issue if you’d like to receive updates.

I hope this provides some clarity. Please let us know if you have any other questions!

Receiving same issue, duplicate notes and duplicate order emails – https://prnt.sc/gM1YaBzdgp9-

Hi @satindersingh,

Thank you for contacting WooCommerce support. Since all websites are built differently and run in different environments. Therefore, as per our Support Policy, I will suggest you create a new topic so we can assist you separately.

I appreciate your understanding. ??

@afzalpansuvi @shameemreza there are more people reporting this issue, can you make sure that this is assigned to someone?

https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2463

Thanks

Hello Daniele

Thank you for your message here.

I checked the Github and I can see you have also commented there as well and offer logs and support. I appreciate your efforts in sharing the logs to get this issue fixed as soon as possible.

Can you make sure that this is assigned to someone

I will share your message with the relevant team and make sure this point is duly noted.

Have a great day!

Best regards.

PS: It is good to see you here old friend. ??

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.