Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    https://fitret.az/xmlrpc.php says:
    Forbidden

    I can access that file now. Have you managed to solve the issue by yourself?

    If you still can’t access your stats, can you please use Jetpack’s Debugger module to send us some more information about your site?

    1) Go to the Jetpack page in your dashboard.
    2) Click on the Debug link appearing at the bottom of the page.
    3) Click the link that says “click here to contact Jetpack support.”
    4) Fill in the description box and your name and email address.
    5) Click the “Contact Support” button.

    Thanks!

    Thread Starter dmyw

    (@dmyw)

    Well, i can’t access that file. Nor other friends of mine.

    Forbidden

    You don’t have permission to access /xmlrpc.php on this server.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

    We didn’t change anything. I’ve already sent a debug and Jetpack replied me it’s working.

    “We were unable to get your stats just now. Please reload this page to try again.”

    Should i write to hosting provider?

    Thanks.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Should i write to hosting provider?

    It might be a good idea, as your host may be restricting access to that file. If they don’t, they should be able to check your server error logs to find out more about why you get an error when trying to access the page.

    Thread Starter dmyw

    (@dmyw)

    It’s from the hosting provider Awardspace: Due to security reasons we have disabled by default outgoing connections for all user accounts. We have re-enabled the outgoing connections for your account now and your account/sites should be connecting fine to external servers.

    They did it without noticing.

    Thanks staff, you’re brilliant.

Viewing 4 replies - 1 through 4 (of 4 total)
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