HTML5 video not working

  • Resolved jijdaar

    (@jijdaar)


    8 years ago

    Hello,

    On my site the HTML5 video background isn′t always working. For instance on my tablet (Chrome under Android) no video is shown. Although all defined video sources can be reached.

    It seems to be related to the screen size/resolution: on smaller sizes it doesn’t work. The following error message is shown:

    video.js:91 Uncaught (in promise) DOMException: The play() request was interrupted by a new load request.
    t.src @ video.js:91
    L @ video.js:48
    t.src @ video.js:55
    t.src @ video.js:54
    t.src @ video.js:54
    playVideo @ bigvideo.js:220
    BigVideo.show @ bigvideo.js:360
    (anonymous function) @ ?807533714:283

    What can be the problem? And of course: what is the solution?

    Thanks,
    Albert.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter jijdaar

    (@jijdaar)

    Playing around with the Chrome DevTools showed that the problem relates to the Navigator userAgent and not the resolution. It’s working fine for Desktop (all resolutions) but not for Mobile.

    And the error message I’m mentioning is always shown …

    • This reply was modified 8 years ago by jijdaar.
    Theme Author MageeWP

    (@magictheme)

    Hi jijdaar,

    Please update to the latest version, touch the touch screen to play html5 background video on mobile devices.

    • This reply was modified 8 years ago by MageeWP.

    My videos not working for non logged in users. If the’ll loggin the video will worc correctly.

    Theme Author MageeWP

    (@magictheme)

    Hi @sonicxxx,

    Could you please send your website url to us so we can check it for you?

    woops, sorry whrong thread… I have same issue but not on your theme.

    • This reply was modified 7 years, 11 months ago by SonicxXx.
    • This reply was modified 7 years, 11 months ago by SonicxXx.
Viewing 5 replies - 1 through 5 (of 5 total)
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