HTML renders in editor, but displays as code/tags outside

  • Resolved robaxxx

    (@robaxxx)


    2 years, 5 months ago

    Hi there

    I’m using this to change a few labels and messages in WooCommerce with the Astra Pro theme.

    I’m inserting some simple HTML into the string and it renders correctly when I click Save Translation. However, when I visit the page to test it, the HTML is displayed as straight HTML code/tags.

    This screenshot shows the message in the editor and on the far right shows the message for an anonymous visitor in another browser.

    I’ve also tried selecting to ‘View as Logged Out” and it still works inside the editor, so I’m unsure if the authenticated state causes this or something else.

    I’ve checked the docs and the troubleshooting and also read through several pages on the forum here after searching ‘HTML’.

    I also tried changing the code like this as I used to do in a different CMS but that came out the same:

    <a href="/contact" target="_blank"><b>contact page</b></a>

    Thanks for any advice on this one.
    Regards
    Rob

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter robaxxx

    (@robaxxx)

    Opps, forgot to put the image in:
    https://ibb.co/YTZLhfF

    And I also see that the forum editor has changed my code example to proper code, so just ignore that bit. I had pasted it in with the brackets and slashes escaped.

    Hey there,

    Thanks for reaching out to us!

    We deeply apologize for the delayed response.

    There has been a great load on our support team in the past few days, but such a long reply time is very uncommon.

    Please try reaching out to us here so we can have a better look at this issue.

    Thank you for your patience so far!

    Best Regards,

    Thread Starter robaxxx

    (@robaxxx)

    Hi, I’ve posted this to that form now and included a video showing the issue happening. I’ll close this ticket here now,
    Rob

Viewing 3 replies - 1 through 3 (of 3 total)
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